© GetHuman Inc.

T-Home / Telekom Customer FAQ

Top Answers & How-to Guides

What is T-Home / Telekom's Phone Number?

The question we are asked most often is about how to talk to T-Home / Telekom customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I manage my T-Home/Telekom account online?

To manage a T-Home or Telekom account online, users can log in via the official website or the Telekom app. They need to...

How do I check my current T-Home/Telekom bill?

To check your T-Home or Telekom bill, visit the official Telekom website and log into the customer portal with your account...
Ask any question you have about T-Home / Telekom customer service, get an answer now.

Recent T-Home / Telekom Customer Questions

How do I get my router to connect to the internet?

If your T-Home / Telekom router is not connecting to the internet, first verify that all cables are connected properly. To reset your connection, unplug your router, wait for about 30 seconds, then plug it back in. Once the router restarts, check to see if the internet connection is restored. If you're still having issues, open your router's settings through its IP address in a web browser. Check the network settings to ensure it's set up correctly. Sometimes, you might need to update your router's firmware. If these steps don't work, you might need professional help to resolve your connectivity issues.
Asked May 25, 2024 9:59 AM

Help me with my T-Home / Telekom customer service issue

Plans and Pricing

What are the different T-Home/Telekom plans and packages available?

T-Home, or Deutsche Telekom, provides diverse mobile and fixed-line service plans, including pre-paid and postpaid options for...

Are there any additional fees or charges for T-Home/Telekom services?

T-Home / Telekom services often include additional fees that can vary based on the selected plan, location, and features....

What is the contract length for T-Home/Telekom services?

The length of contracts for T-Home or Telekom services generally ranges from one to two years, but shorter month-to-month...

Are there any loyalty programs or discounts for long-time T-Home/Telekom customers?

T-Home / Telekom often has loyalty programs and discounts for long-term customers, which vary by location and service type....

Services and Coverage

What is the coverage area for T-Home/Telekom services?

T-Home/Telekom provides extensive mobile coverage in Germany, reaching about 99% of the population with its 4G LTE network,...

What are the available options for TV and entertainment services with T-Home/Telekom?

T-Home, or Telekom, offers diverse TV and entertainment services, primarily through EntertainTV, which includes numerous...

What options do I have for home security services with T-Home/Telekom?

T-Home, or Deutsche Telekom, provides various home security services including a Smart Home solution with devices like cameras...

Customer Support

Can I transfer my existing phone number to T-Home/Telekom?

Transferring an existing phone number to T-Home or Telekom is possible through a process called "number porting." Customers...

What customer service options are available for T-Home/Telekom users?

T-Home / Telekom offers various customer service options. These include an online support portal with FAQs and guides, phone...

What is the process for upgrading my T-Home/Telekom service?

Upgrading T-Home or Telekom services is a process that starts with reviewing plans on their website to evaluate options....

What should I do if I experience service outages with T-Home/Telekom?

In case of service outages with T-Home or Telekom, start by checking for reported issues in your area on their website. Restart...

Internet and Speed

What is the maximum internet speed offered by T-Home/Telekom?

T-Home/Telekom offers internet packages with speeds up to 1 Gbps in select areas, mainly via fiber optic networks. The actual...

Are there any data caps or restrictions on T-Home/Telekom internet plans?

T-Home / Telekom offers a range of internet plans, with many fixed-line options generally having no data limits. However,...

Account Management

How can I manage my T-Home/Telekom account online?

To manage a T-Home or Telekom account online, users can log in via the official website or the Telekom app. They need to...

How do I check my current T-Home/Telekom bill?

To check your T-Home or Telekom bill, visit the official Telekom website and log into the customer portal with your account...
We look to the T-Home / Telekom issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
T-Home / Telekom issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!