Taco Bell Customer Service Issues

Archive 19

The following are issues that customers reported to GetHuman about Taco Bell customer service, archive #19. It includes a selection of 20 issue(s) reported June 16, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Last week, I visited the drive-thru and found they were out of hamburger meat, so I had to order something I don't like due to hunger. This morning, just before closing time at 2 a.m., I tried to order 6 steak soft tacos, but was told their cold bar was not working, and they could only offer warm options. After some back and forth, I ended up with 6 soft tacos with lettuce and cheese, which confused me since steak tacos also have these toppings. I was charged the full price despite the inconvenience. The way the situation was handled felt unprofessional and frustrating, making me uncertain about returning. I believe a sincere apology and a complimentary meal of my choice would help resolve the issue.
Reported by GetHuman4959715 on Tuesday, June 16, 2020 6:23 PM
I am a former employee named Joshua J. I worked at Taco Bell on Emerson. I am trying to get my last paycheck, but the manager, Brittany, has not given it to me. The staff overseeing her actions says this is illegal and they will ensure I receive it. I called Brittany this morning, but she said she didn't have it and would look for it or claimed it might be in the office. I am planning to go get it at 1:00 p.m. so I hope she has it ready by then.
Reported by GetHuman4975074 on Saturday, June 20, 2020 2:28 PM
On Monday, June 22 around 10:47pm, I visited the Taco Bell location at [redacted] SR-92 N in Woodstock, GA. After waiting in the drive-thru behind a car, I had to repeatedly call out at the speaker. Finally, a lady informed me they were closing early, despite it only being 10:50pm. She turned off all lights and ignored the cars behind me, leaving five of us without service. I was unable to go elsewhere due to the time, which left me and my hungry 5-year-old disappointed as Taco Bell is his favorite. I tried calling the provided numbers but couldn't reach anyone, hence the need to escalate this via email. It was a frustrating experience that warrants some form of compensation for the inconvenience caused by their premature closure.
Reported by GetHuman-letusbee on Tuesday, June 23, 2020 4:07 AM
I recently tried to redeem a free chalupa box offer online or in the app, but encountered issues with your app and online ordering system. When I called my local Taco Bell in Oklahoma City on I-[redacted] and S May, I was informed they couldn’t honor the deal unless I managed to get the app working, which apparently is a widespread issue due to high traffic on your end. The customer service representative I spoke with was unhelpful and mentioned it wasn't her concern. In an attempt to escalate the matter, I called the Headquarters multiple times, but each time the call was disconnected without any response. Given that I am a regular customer who spends around $[redacted] a month at Taco Bell, I find this level of service unacceptable. If this problem persists, I will consider taking my business elsewhere.
Reported by GetHuman5014814 on Tuesday, June 30, 2020 9:25 PM
I am disappointed with the service provided. I referred multiple people for the free chalupa Box, but it was not honored at the drive-through. The app seems to have issues as well. Despite claiming to be down, I was able to access it but the deal was not recognized. It seems as though the system was intentionally shut down, possibly due to an influx of customers during COVID-19. Today is supposed to be free all day, and I expect this deal to be honored. As a business operator, I understand the importance of customer service. Failure to rectify this situation may lead to losing loyal customers and potential closure of some locations. I will ensure that my voice is heard. There are plenty of other fast food establishments that uphold their offers.
Reported by GetHuman-noahmidi on Tuesday, June 30, 2020 9:48 PM
I have experienced multiple incorrect orders due to issues with the understanding of "fresco" or vegan choices by the servers. About 8 out of 10 times, my orders have been wrong when I request "no meat." Despite clearly asking for a bean and rice taco without meat or cheese, I often face confusion from the server or receive my order with meat included. Even though Taco Bell is known for its vegan options, there seems to be a miscommunication. Perhaps introducing a vegan menu and providing further training for the staff on specific dietary requests would be beneficial. I have reached a point where the frequency of mistakes has led me to temporarily stop dining at Taco Bell until significant improvements are made.
Reported by GetHuman5030909 on Sunday, July 5, 2020 12:33 PM
My family and I recently visited the Taco Bell on Broadway Blvd. near Camino Seco in Tucson. We have been regular customers for many years and always enjoyed their taco salads. We were disappointed to find out that Taco Bell no longer offers taco salads, and we were given no explanation as to why. The salads at this location have always been our favorite, and we hope they will be brought back to the menu soon so we can return. Looking forward to your response. Thank you. Jim F.
Reported by GetHuman-jdcfeldm on Friday, July 17, 2020 2:10 AM
In the past four visits to Taco Bell, two of them at this location, I have experienced consistently negative encounters. These include missing items, wrong items, including items I cannot eat like sour cream, and encounters with extremely rude and disrespectful staff. On this particular visit, a staff member was especially rude and refused to provide their name. Despite informing the order taker of the missing items and specific preferences, such as no sour cream, the order was still incorrect. The manager who made the food had an aggressive attitude, denied the missing items, and slammed the window shut when shown the mistakes. I am frustrated with these recurring issues and no longer wish to support this company.
Reported by GetHuman-briarse on Sunday, July 19, 2020 9:42 AM
My last four visits to Taco Bell, including two at this specific location, have all been negative experiences. The issues range from missing items, receiving items I didn't order (like sour cream that I can't eat), and encountering extremely rude and disrespectful staff. In this recent incident, a staff member was so rude that he refused to give me his name. I informed the employee who took my order about missing items like cinnamon twists, the wrong drink, unmelted cheese on the quesarito, missing sauce, a missing loaded potato griller, and a missing beefy 5-layer burrito replaced with an unknown item. The manager who made the food displayed aggressive behavior and denied the missing items. I am exhausted by the consistent problems and would like a refund as I no longer wish to visit Taco Bell.
Reported by GetHuman5080876 on Sunday, July 19, 2020 5:07 PM
I had a disappointing experience at Taco Bell Store #[redacted] in Baton Rouge, LA. It's a common issue with this location - missing items in my order and rude service in the drive-thru. During my visit, the employees were talking to each other on the speaker, making it difficult to know if my order was correct. Additionally, the screen was broken. Upon arrival, I noticed that the employee Christian was not wearing a mask, despite the mandate from the Governor. I also witnessed another employee with his mask pulled down. I had to request a receipt which they initially said they couldn't provide due to a broken machine but eventually gave it to me. Confirming my suspicion, two items were missing from my order - a bean burrito and meximelt. Even when I tried to get their attention at the window, I was ignored. This kind of incident is unfortunately not uncommon at this location, where customer service seems lacking. I have opted to visit Chipotle or Izzo's for family meals instead of dealing with the ongoing issues at this Taco Bell location.
Reported by GetHuman-hannaman on Thursday, July 23, 2020 3:20 AM
On July 4, [redacted], I visited the Taco Bell on Bruceville Rd in Elk Grove, CA. I had a distressing experience receiving the wrong order, which led to driving back to correct it, discovering multiple mixed-up orders in the drive-thru. Despite spending about $30, I encountered issues after lodging a complaint. The General Manager, Libby, initially reached out via voicemail, but after returning the call and leaving messages, I never received a callback. Promised correspondence in the mail, presumably a survey, has not been received even after 24 days. This lack of follow-up from Taco Bell is disappointing and unprofessional. I have shared my ordeal with friends to warn them about this location and advised them to double-check their orders. This experience has led me to reconsider returning to this specific Taco Bell branch due to the poor service received both during and after the incident.
Reported by GetHuman-shoozel on Sunday, July 26, 2020 7:56 PM
I picked up my order from Taco Bell at [redacted] E 86th St, Indianapolis, IN [redacted] today. The food was delicious, and the service was good. I noticed that all employees were wearing masks, but some had them below their noses, and one even had it below their chin. It was a bit concerning to see, but I wanted to bring it to your attention for policy and liability reasons. Thank you. - Ryan
Reported by GetHuman5145455 on Sunday, August 9, 2020 3:02 AM
Dear Taco Bell Customer Service, I would like to address an issue with a mobile order for in-store pick-up that I made on Sunday, August 23, [redacted], at the location on [redacted] Del Prado Blvd S, Cape Coral, FL [redacted]. Upon arriving to pick up my order at 7:00 PM as scheduled, I found the doors locked despite the in-app tracker indicating my food was ready. After several unsuccessful attempts to enter the store, I observed an employee inside who appeared to ignore my presence. Subsequent calls to the store were unanswered, and reaching out to corporate after hours also proved futile. I am seeking a refund for the undelivered order and have made various unsuccessful attempts to resolve this directly with Taco Bell. I trust this matter will be addressed promptly, and I have included my order confirmation for your reference. I can be reached at [redacted] or via email at [redacted]. Thank you for your attention to this matter. Best regards, M. A. Witt
Reported by GetHuman5197608 on Tuesday, August 25, 2020 4:33 PM
I recently visited the drive-thru at your location on Hwy 20 in Buford, Georgia. I ordered nachos with everything on the side; however, I received nachos with steak on top and the rest of the toppings mixed together in a separate bowl. When I explained the mistake, they brought out only the sides without the meat or chips. The manager then claimed I asked for steak on the chips, which I did not. Despite my clarification, she insisted that's what she heard. I eventually went inside to get the missing items and was told to make my nachos at home. When I requested a refund, I was initially denied until I returned the other sides. After a frustrating experience, another employee finally processed the refund. The manager's attitude was extremely rude and unprofessional, causing me to vow never to return to that store again.
Reported by GetHuman-lyndaall on Tuesday, August 25, 2020 11:57 PM
I visited the Taco Bell on Glenwood in Dalton, Georgia, on August 30, [redacted], around 3 PM. I went through the drive-thru and ordered two bowls priced at $5.49 each, totaling $10.98. I requested my 10% senior discount, expecting to pay around $9.90 plus tax, approximately 70 cents, for a total of no more than $11. However, the cashier charged me over $13. Feeling I was overcharged by more than $2, I contacted the manager, who said she couldn't assist me, claiming I received the senior discount, which I doubt given the total I paid. I believe I was unfairly charged for my meal, and as a retired Master Sergeant, I value honesty and fair treatment.
Reported by GetHuman5214174 on Sunday, August 30, 2020 8:07 PM
Hello! Today, I placed an order for a nachos bellgrande with pinto beans instead of beef and extra toppings, however, I received the order with only beef and no pinto beans. I had to discard the entire meal due to my inability to consume beef because of a health issue. I am a frequent customer of Taco Bell for its value and convenience, but losing around $5 on an incorrect order is disappointing. I kindly request a refund or credit for this pricier menu item that did not meet my dietary needs. I appreciate any assistance you can offer. Thank you for addressing this matter.
Reported by GetHuman5222506 on Wednesday, September 2, 2020 2:30 AM
I attempted to place a family dinner order through the app while in the car for pickup. Unfortunately, the app failed to process the payment three times in a row. Despite successfully using my credit card at the Taco Bell drive-thru, I didn't earn any reward points as the order wasn't placed through the app. After contacting customer service with the receipt in hand, I was informed that I couldn't receive points for orders not made via the app. Additionally, there are three extra $1 charges on my credit card from the failed attempts. While I was told these charges would disappear in a few days, they refused to grant me any reward points. I am disappointed with this experience.
Reported by GetHuman-czekay on Sunday, September 13, 2020 1:57 AM
I visited the Mequon, WI restaurant tonight (9/13) and ordered Nachos Bel Grande. I waited behind one car for 12 minutes to get my order. Once I got home, I found that I was only given chips and beans without any cheese. The chips were stale, and the beans were hard. The whole experience was terrible. The staff didn't apologize for the long wait and took my money without saying anything. I am disappointed and don't plan to return to this Taco Bell. I tried calling the Mequon branch three times, but they answered and hung up each time. I hope this issue can be resolved. - Jill D.
Reported by GetHuman-jilldaws on Monday, September 14, 2020 12:39 AM
My daughter picked up an order from your store in Lincoln, CA tonight. Unfortunately, the Cinnabon Delights were missing from the order. When I called the store and spoke to Manager Delores, my experience was very disappointing. I suggested having the missing items delivered, but Delores refused. Instead, she provided me with the name and contact number of the Regional Manager, Eva at [redacted]. However, when I tried to reach Eva, I did not receive a call back. I am requesting a refund for the missing item's cost and would like to file a formal complaint against Delores for her poor customer service. Thank you, Alex Prentice, Lincoln, CA. [redacted].
Reported by GetHuman-alexpren on Saturday, September 19, 2020 4:17 AM
After work, I usually buy food, but lately, the workers at the place seem to be taking breaks to smoke marijuana and drink beer with others. This delays my order process, sometimes resulting in wrong orders. I tried to talk to manager Nicole, but she was unhelpful. When I spoke to another manager, John, about the issue, he only said he was too busy to address it. Employees Nick and Hanna were mentioned too. I just wish there was more discipline among the staff as they used to be good. Address: [redacted] Stony Point Rd, Santa Rosa, CA [redacted].
Reported by GetHuman5295353 on Thursday, September 24, 2020 5:34 AM

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