I've been a TaxAct Customer for several years. I went thru the entire filing this year...
GetHuman2743654's problema de servicio al cliente con TaxAct de abril 2019
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The issue in GetHuman2743654's own words
I've been a TaxAct Customer for several years. I went thru the entire filing this year to do a "FREE" FED & $*.** State. Of course at the end I'm told I can't use it and HAVE TO use Deluxe*. Using a promo email I received, to get **%off that still left (Fed $**.***State $**.***$**.**). So I decided to chk how much it would have been had I gone thru my AutoEnrollment option (Fed $**.***State$**.***$**.**). Last year I only paid $** for BOTH. I anticipated only paying $*.** to file state. Accrding to the IRS site, given my earning I could have gone to other sites (OLT, ****Free, etc) and only paid $*.** to file state & done Fed free, but opted to stay w*TaxAct. Please make an adjustment to my account for the difference of $**.** ($**.**-$*.** *State**$**.**)
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