Want my account credited for services that were either not provided or mis-advertised & still charged to my debit card!

GetHuman2751865's problema de servicio al cliente con TaxAct de abril 2019

23 vistas | 3634 similar | 0 siguiendo
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The issue in GetHuman2751865's own words
I am trying to get my account credited for *) $**.** (cost * tax) that I was billed for the preparation of a State Return though my state, Tennessee, does not charge nor require a return for state payroll taxes* and *) $**.** for the Self-Employment Form charged me due to the fact that TaxAct required mid-stream that I convert to this form after signing on to what was advertised as a Free Filin... ... Our return is a relatively simple one: no itemized deductions & pretty much just posting our income. Two questions:**) May I simply file via the normal free online return that I initially entered the site on (& have used with several past returns . . . . I did agree to pay the $**.** to import last year’s return info), and**) I don’t feel that I should have to pay the State Tax Prep fee when my state, Tennessee, does not collect state income taxes and, therefore, there is no need to file a State Return.**Thank you.
Not sure they could have known that some states don't require income tax returns. Don't know if the conversion to the required Self-Employment fee has been thought through when selling that we can file for free.
Credit my account asap, please!
I have used TaxAct's services for several years consecutively for both our's and our daughter's return preparation processes, always to a very satisfied completion.
Have communicated in detail with the Get Human email site.
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TaxAct

The TaxAct free return preparation service
Problema de servicio al cliente
Reported by GetHuman2751865
abr. 15º, 2019 - hace 4 años
Fixed
Visto por 23 clientes hasta ahora
Problema similar a 3634 otros
0 clientes que siguen esto
Items needed
Nombre de usuario
Contraseña
Dirección de correo electrónico en la cuenta
Nombre en la cuenta
Dirección en la cuenta

Timeline

GetHuman2751865 comenzó a trabajar en este problema
abr. 15º, 2019 10:24pm
GetHuman2751865 indica que el problema aún no se ha solucionado.
abr. 17º, 2019 2:21am
GetHuman2751865 indica que el problema aún no se ha solucionado.
abr. 17º, 2019 2:28am
GetHuman2751865 indica que el problema aún no se ha solucionado.
abr. 17º, 2019 2:29am
GetHuman2751865 indica que el problema aún no se ha solucionado.
abr. 19º, 2019 6:53pm
GetHuman2751865 indica que el problema aún no se ha solucionado.
abr. 19º, 2019 6:55pm
GetHuman2751865 indica que el problema aún no se ha solucionado.
abr. 19º, 2019 7:19pm
GetHuman2751865 indica que el problema aún no se ha solucionado.
abr. 19º, 2019 7:20pm
GetHuman2751865 indica que el problema aún no se ha solucionado.
abr. 19º, 2019 7:21pm
GetHuman2751865 indica que el problema aún no se ha solucionado.
abr. 19º, 2019 7:22pm
GetHuman2751865 indica que el problema aún no se ha solucionado.
abr. 19º, 2019 7:38pm