I already paid for the service online, when I call the phone is disconnected due to hig...

GetHuman2753087's problema de servicio al cliente con TaxAct de abril 2019

11 vistas | 3672 similar | 0 siguiendo
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The issue in GetHuman2753087's own words
I already paid for the service online, when I call the phone is disconnected due to high call volume. I paid for the premium service and that incudes unlimited tax specialist support. I have not received ANY support and TAXAct already has my payment. I am Unable to file online. The deadline is today, no time to mail a return, I NEED assistance, I cannot efile. I cannot believe it made me pay prior to my filing the tax return. I have already tried to call * times, it is now * hours to the tax filing deadline. If I cannot reach a human to assist me with the online efiling on Tax Act I will file my taxes online on another website. *I will be filing a dispute with my credt card company, and requesting a full refund for the lack being able to utiize the tax service that I paid for!

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TaxAct

Problema de servicio al cliente
Reported by GetHuman2753087
abr. 16º, 2019 - hace 4 años
Not resolved
Visto por 11 clientes hasta ahora
Problema similar a 3672 otros
0 clientes que siguen esto

Timeline

GetHuman2753087 comenzó a trabajar en este problema
abr. 16º, 2019 1:40am