© GetHuman Inc.

Telefonica Customer FAQ

Top Answers & How-to Guides

How do I Contact Telefonica Customer Service?

The question we are asked most often is about how to talk to Telefonica customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I set up my Telefonica internet service?

Setting up Telefonica internet service involves connecting your modem or router to power and your telephone line or DSL socket,...

How can I pay my Telefonica bill online?

Customers can pay their Telefonica bills online by visiting the official Telefonica España website and navigating to the...
Ask any question you have about Telefonica customer service, get an answer now.
Contact Telefonica customer service

Recent Telefonica Customer Questions

Help me with my Telefonica customer service issue

Account Management

How do I set up my Telefonica internet service?

Setting up Telefonica internet service involves connecting your modem or router to power and your telephone line or DSL socket,...
Read more

How can I pay my Telefonica bill online?

Customers can pay their Telefonica bills online by visiting the official Telefonica España website and navigating to the...
Read more

Can I change my Telefonica service plan?

Telefonica allows customers to switch their service plans easily. Various options for plan changes include using the website,...
Read more

What is the process for porting my number to Telefonica?

Porting a number to Telefonica involves checking eligibility, gathering necessary account information, and submitting a porting...
Read more

How can I upgrade my device through Telefonica?

To upgrade a device with Telefonica, customers should first confirm their eligibility based on their contract. They can visit a...
Read more

Customer Support

Is there a way to check my data usage with Telefonica?

Customers can check their data usage with Telefonica through the Movistar app, which provides real-time updates on data...
Read more

What should I do if my Telefonica service is interrupted?

If service from Telefonica is interrupted, check for area outages on their website, verify your equipment, and consider...
Read more

How do I access customer support through the Telefonica app?

To access customer support via the Telefonica app, ensure it is updated, log in, and navigate to the "Support" or "Help"...
Read more

How do I reset my Telefonica device?

To reset a Telefonica device, access the "Settings" menu for smartphones or tablets, then find the "Reset" option under...
Read more

Services Offered

What services does Telefonica offer?

Telefonica provides diverse telecommunications services for individuals and businesses, including mobile and fixed-line...
Read more

Are there any discounts available for Telefonica services?

Telefonica provides various discounts, including promotions for new customers, bundled services, loyalty programs, and seasonal...
Read more

Network and Coverage

Where can I find Telefonica coverage in my area?

You can find coverage information for Telefonica services by visiting their official website, which features an interactive...
Read more

What should I do if I experience poor signal with Telefonica?

To improve poor signal issues with Telefonica, users should first determine if the problem affects multiple devices. Moving to...
Read more

Can I use my Telefonica phone abroad?

Yes, Telefonica phones can be used internationally, but roaming charges may apply and vary by location and plan. Customers...
Read more

What is Telefonica's policy on international roaming?

Telefónica allows customers to use mobile services while traveling internationally, with specific charges that depend on the...
Read more
We look to the Telefonica issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Telefonica issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!