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Telstra Customer FAQ

Top Answers & How-to Guides

What is Telstra's Phone Number?

The question we are asked most often is about how to talk to Telstra customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there a Telstra app available for managing my account?

Telstra provides a mobile app that facilitates account management. Users can track their balance, pay bills, monitor usage, and...

Can I manage my Telstra bill online?

Yes, Telstra customers can conveniently manage their bills online via the Telstra website or app. This allows them to view...
Ask any question you have about Telstra customer service, get an answer now.

Recent Telstra Customer Questions

Is Telstra exempt from Australian consumer law or protection?

No, Telstra is not exempt from Australian consumer law or protection. Like all businesses operating in Australia, Telstra is required to comply with the Australian Consumer Law. This law ensures fair trading and consumer protection, and contains various rights and protections for consumers. It requires businesses to provide goods and services that are of acceptable quality, fit for purpose, match the description or sample given, and have spare parts and repair facilities reasonably available, among other things. Failure to comply with these requirements may lead to legal consequences.
Asked Apr 16, 2024 10:44 AM

I can not use my landline hand set, to ring out.

Sorry to hear you're having trouble with your landline. Firstly, please ensure the handset is properly connected to the base and that the base is connected to the wall socket. If everything is properly connected but the problem persists, try resetting the device. Unplug all cords from the wall socket and from the base of the phone. Leave it unplugged for about a minute, then reconnect everything. If this fails, it could be a problem with your service or the device itself. If the issue still persists, it may be necessary to replace the handset or get professional help from Telstra technicians.
Asked Mar 26, 2024 12:31 AM

There is no dial tone on our land line

We're sorry to hear that you're experiencing issues with your Telstra landline. To start troubleshooting, examine your handset to make sure it's properly connected and has power. You might also want to try a different handset in the same socket or the problematic handset in a different socket. If your phone has a cord make sure it's not damaged. Ensure that there are no diversions set on the line. In some cases, restarting the modem can also solve the problem. If the issue persists, it may be a network issue and you'll have to get in touch with Telstra for further assistance.
Asked Mar 3, 2024 11:43 PM

Help me with my Telstra customer service issue

Services Offered

What services does Telstra provide?

Telstra provides diverse services including mobile telecommunications, fixed home phone options, high-speed internet packages...

What are the available Telstra mobile plans?

Telstra provides a variety of mobile plans, including bundled plans with devices, prepaid options for flexible usage, and...

What are the available Telstra broadband plans?

Telstra provides a range of broadband plans, including options for NBN, ADSL, and cable. Each plan offers various speeds and...

Network and Coverage

What is the coverage area of Telstra's network?

Telstra boasts one of the most extensive mobile networks in Australia, covering around ninety-eight percent of the population...

What are the international calling rates with Telstra?

Telstra's international calling rates depend on factors like the destination country and the caller's plan. They offer standard...

Can I use my Telstra SIM overseas?

Yes, Telstra SIMs can be used internationally, but users should verify if their plan includes roaming. Charges may differ...

Support and Troubleshooting

What is Telstra's fair use policy?

Telstra's fair use policy aims to provide all customers with reliable access to services like mobile and internet. It...

Is technical support available for Telstra customers?

Telstra provides technical support to its customers for various services, including mobile and internet, through online chat,...

How do I troubleshoot my Telstra internet connection?

To troubleshoot a Telstra internet connection, check if all devices are affected and restart the modem by unplugging it for...

What should I do if my Telstra device is lost or stolen?

If a Telstra device is lost or stolen, act quickly to safeguard personal information. Report it immediately via the Telstra...

Account Management

Is there a Telstra app available for managing my account?

Telstra provides a mobile app that facilitates account management. Users can track their balance, pay bills, monitor usage, and...

Can I manage my Telstra bill online?

Yes, Telstra customers can conveniently manage their bills online via the Telstra website or app. This allows them to view...

Plan Management

Are there family plans available with Telstra?

Telstra provides family plans that enable households to manage mobile services under one primary account. These plans allow...

What is the process for upgrading my mobile plan?

Upgrading a mobile plan with Telstra is easy. Interested customers should start by visiting the official Telstra website to...
We look to the Telstra issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Telstra issues reported to GetHuman
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