Cannot retrieve Tickets

GetHuman-rlcpd's customer service issue with Ticketmaster from March 2019

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The issue in GetHuman-rlcpd's own words
Get tickets...I chose 'Accept'....but no retrieval. Did not know this had to by iPhone....I may have 'transferred' them to...myself. ... I purchased tickets in Stubhub but they came via Ticketmaster (??). I 'accepted' them but they apparently available only by iphone...doesn't work. I may have 'transferred' them to...myself. No way to retrieve. Help !!
Get my tickets..(*)
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Ticketmaster

Stubhub to Ticketmaster
Customer service issue
Reported by GetHuman-rlcpd
Mar 31st, 2019 - 4 mons ago
I have an issue with Ticketmaster too
Fixed
Seen by 12 customers so far
Similar issue to 7700 others
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Items needed
Order number
Name on ticket
Phone number on the booking
Email address on the booking
Payout method (If card or bank account
please include the last 4 digits)
Timeline
GetHuman-rlcpd started working on this issue
Mar 31st 3:53pm
GetHuman-rlcpd indicated the issue is not fixed yet.
Mar 31st 10:04pm
GetHuman-rlcpd indicated the issue is not fixed yet.
Apr 1st 8:13pm
GetHuman-rlcpd indicated the issue is not fixed yet.
Apr 3rd 7:52pm