Ticketmaster Customer FAQ

To purchase tickets as a gift, you can select the event you want to buy tickets for and proceed to the checkout. Look for the option to send the tickets via email. You can enter the recipient's email address, and they will receive the tickets directly. Alternatively, you can print the tickets and give them to the recipient yourself. Just ensure you check the event's specific policies regarding ticket transfers and any purchasing limits.

The delivery time for tickets can vary based on the event and the delivery method chosen at the time of purchase. If you opted for electronic tickets, you may receive them via email closer to the event date. For physical tickets, they are typically mailed out a few weeks prior to the event. Check the order confirmation email for specific details related to your purchase.

The person receiving the tickets does not need to have the Ticketmaster app installed to receive transferred tickets. They can access their tickets through a web browser or create a Ticketmaster account if they don’t already have one.

If you purchased tickets for an event that was canceled or postponed due to Covid, Ticketmaster typically issues refunds for such situations. If you haven't received your refund or tickets, please check the status of your order in your account. There may be specific policies in place depending on the event, and you can find the most accurate information regarding your purchase on the link provided on this page for the most up-to-date contact information.

Yes, you can transfer tickets to another person if you are unable to attend an event. To do this, you need to use the transfer feature available through the Ticketmaster platform. The recipient will need to accept the transfer to receive the tickets. Make sure to complete the transfer before the event date.