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Tim Hortons Customer FAQ

Top Answers & How-to Guides

What is Tim Hortons's Phone Number?

The question we are asked most often is about how to talk to Tim Hortons customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Tim Hortons customer service, get an answer now.

Recent Tim Hortons Customer Questions

account management- I need to change my profile from US-english to Canada- english

In order to change your profile language from US-English to Canada-English, log in to your account using the Tim Hortons app or website. Once logged in, navigate to the 'Account Settings' or 'Profile' section. Look for a setting labeled 'Language' or 'Region'. This is usually in the basic information section of your profile. Then, select 'Canada-English' from the drop-down menu. Don't forget to save your changes before you exit to ensure the changes are applied to your profile.
Asked Mar 9, 2024 11:55 AM

Help me with my Tim Hortons customer service issue

Hours of Operation

What time does Tim Hortons open?

Tim Hortons locations have varied opening hours, often around 6:00 AM, but some may open as early as 5:00 AM or close as late...

What time does Tim Hortons close?

The closing times for Tim Hortons locations differ based on factors like location and day. Most usually close between 8:00 PM...

Location and Ordering

Where can I find Tim Hortons locations?

To find locations of Tim Hortons, the official website offers a store locator tool for searching by city, postal code, or...

Can I order Tim Hortons online?

Tim Hortons provides online ordering through its website and mobile app, allowing customers to customize orders and select...

Can I order bulk coffee for office delivery from Tim Hortons?

Tim Hortons does provide bulk coffee services for offices, including delivery and essential supplies such as cups and cream....

Menu Offerings

What are Tim Hortons' most popular menu items?

Tim Hortons features a range of popular items including their Original Blend Coffee, the Double Double, and widely enjoyed...

Are there any vegetarian options at Tim Hortons?

Tim Hortons provides a range of vegetarian choices, including soups, salads, sandwiches, and breakfast items like wraps and...

Does Tim Hortons have any gluten-free options?

Tim Hortons does offer gluten-free options, including certain soups and salads, along with gluten-free beverages, although...

What are the nutritional details of menu items available at Tim Hortons?

Tim Hortons provides nutritional information for its menu items, covering aspects such as calories, fat, carbs, and protein....

Catering and Services

Does Tim Hortons offer catering services?

Tim Hortons provides catering services for various events, featuring a selection of popular items like coffee and baked goods....

Does Tim Hortons offer gift cards?

Tim Hortons does provide gift cards available in various amounts for purchasing menu items like coffee and pastries. They can...

Customer Experience

Are Tim Hortons' products nut-free?

Tim Hortons is aware of food safety and offers some nut-free options, but cross-contamination can occur due to shared...

Does Tim Hortons have Wi-Fi available for customers?

Tim Hortons generally offers free Wi-Fi to customers at many locations, aimed at enhancing their experience. However, this...

What health and safety measures does Tim Hortons follow?

Tim Hortons prioritizes health and safety, implementing strict food safety protocols, regular inspections, and employee...

Does Tim Hortons have a rewards program for frequent customers?

Tim Hortons offers a rewards program called Tim Rewards for frequent customers, allowing them to earn points on purchases that...
We look to the Tim Hortons issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Tim Hortons issues reported to GetHuman
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