I am currently using a tracfone lg ***g phone that has triple minutes for life. Since I...

GetHuman-rjclemen's problema de servicio al cliente con Tracfone de noviembre 2021

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Nombre del titular de la cuenta, número de serie del teléfono, número de teléfono, dirección de correo electrónico, dirección de facturación y fecha de nacimiento
The issue in GetHuman-rjclemen's own words
I am currently using a tracfone lg ***g phone that has triple minutes for life. Since I will no longer be able to use this phone soon due to *g soon to be obsolete, will I be able to upgrade to a smart phone and transfer my triple minutes for life and also transfer my service days which are over *,*** days? Also I like to buy the prepaid cards and add them to the phone when I need to. Can I still do that? Also can you "guarantee" me that the triple minutes, texts, data transfer WILL happen and that it is still "for life"? I want to know for sure before activating an upgrade with you. If none of this is possible I will have to find a new phone service. Hate to do that though since I have been with tracfone only for ** years now. Five other family members have the same tracfone phone that I do and are waiting to see what I will find out about this issue.

GetHuman-rjclemen did not yet indicate what Tracfone should do to make this right.

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Tracfone

Problema de servicio al cliente
Reported by GetHuman-rjclemen
nov. 18º, 2021 - hace 6 meses
Not resolved
Visto por 21 clientes hasta ahora
Problema similar a 576 otros
0 clientes que siguen esto

Timeline

GetHuman-rjclemen comenzó a trabajar en este problema
nov. 18º, 2021 9:57pm
GetHuman-rjclemen compartió este problema con amigos en Facebook
nov. 18º, 2021 9:59pm