Recent UPS Customer Questions
I have a package that is delayed and there has been no update since Monday
Delays can occur due to various reasons, including weather, logistics issues, or increased shipping volume. We recommend checking the tracking information for any updates. If there are still no updates, please be assured that packages are typically delivered within a few days of the expected date, but circumstances can vary.
Asked Jun 21, 2025 5:58 PM
What can I do if I gave the wrong address and a package has already been delivered?
If you provided the wrong address and your package has been delivered, we recommend checking with your neighbors or in the vicinity where it was delivered, as it may have been left nearby. If you are unable to recover the package, you should file a claim with UPS for lost packages. Providing any tracking information and details about the incorrect address can help resolve the issue.
Asked May 11, 2025 2:11 AM
how do I find out the real status of a package delayed by several dayss?
To find the real status of a package that has been delayed, you can use the tracking number provided in your shipment confirmation email. Enter this number on the UPS tracking page for real-time updates. Additionally, check for any notifications regarding delays on that page, as they may provide insight into the reason for the delay and estimated arrival times.
Asked Jan 11, 2025 6:16 PM
My car was damaged in my driveway by a UPS delivery. A police report was filed. How can I get paid for damage to my car?
To seek compensation for damages caused by a UPS delivery, you should file a claim with UPS. This generally involves providing details about the incident, including the police report, photographs of the damage, and any other relevant information. Ensure you document all communications for your records. The UPS claims process will guide you through the necessary steps to address your situation.
Asked Sep 6, 2024 3:28 PM
The package I’m receiving has been sent to the wrong address
If you notice that your package is being sent to the wrong address, you can request an address correction through the UPS My Choice® service. If the package is already out for delivery, you may need to contact UPS customer service for assistance in redirecting it.
Asked Jun 25, 2024 6:39 PM
Help me with my UPS customer service issue
Tracking and Delivery Issues
What happens if my package is damaged during transit?
If a package is damaged during transit with UPS, there are specific procedures in place to address this issue. The first step for the
Next, the person who notices the damage should initiate a claim with UPS. This claim can typically be filed online through the UPS website. The claim submission will require details regarding the shipment, including tracking information, the nature of the damage, and any relevant photos to support the claim.
It is also essential to be aware that there may be time limits for filing claims, usually occurring within a specific window after the delivery date. Therefore, prompt action is advisable. For more specific instructions and information regarding claims, one can refer to the UPS website, which provides detailed guidance on how to proceed in the event of damaged packages during transit....
Is signature required for UPS deliveries?
UPS typically offers several options regarding signature requirements for deliveries. Depending on the service chosen, a signature
Customers can review the specific policies applicable to their shipping service on the UPS website, which contains detailed information on signature requirements and various delivery options. This resource is useful for both senders and recipients to understand what to expect during the delivery process. For further inquiries about specific packages, customers may refer to their tracking information or the current web page for additional guidance on this matter....
Pickup and Address Changes
Can I modify or cancel a UPS pickup request?
It is possible to modify or cancel a UPS pickup request, but the process depends on how the request was made. When a request is made
In most cases, users are advised to act quickly if they need to make adjustments, as cutoff times may apply, and requests could be processed shortly after submission. Additionally, once a package has been collected, it is generally not possible to modify or cancel the pickup. For the most accurate and current information regarding modifications or cancellations, it is a good idea to check the relevant section of the UPS website for guidance tailored to your specific situation....
Shipping Services and Options
What are the different shipping services offered by UPS?
UPS offers a variety of shipping services designed to meet the diverse needs of individuals and businesses. One of their most prominent
For urgent shipments, UPS offers UPS Next Day Air, which guarantees next-business-day delivery by a specified time, providing a faster option for time-sensitive packages. UPS Second Day Air is another choice for shipments that need to reach their destination within two business days, delivering packages with a balance of speed and affordability.
In addition to these domestic services, UPS also provides international shipping options. UPS Worldwide Express is designed for urgent international deliveries, offering next-day delivery to select destinations worldwide. For less time-sensitive international shipments, UPS Worldwide Economy is available, providing a more economical option with extended delivery times.
For businesses needing to ship larger freight items, UPS Freight is the solution, offering a range of freight services including less-than-truckload and truckload options. Additionally, UPS provides services for package tracking and custom solutions tailored to specific shipping needs.
It is advisable to visit the official UPS website to get the most up-to-date information on these services, including details about rates, delivery times, and availability in various regions....
What are the weight and size restrictions for UPS shipments?
United Parcel Service has specific weight and size restrictions for shipments, which vary depending on the service chosen. Generally,
As for size, packages can typically have a maximum length of 108 inches and a maximum combined length and girth of 165 inches. The girth of a package is determined by measuring the circumference of the package at its widest point, which is added to the length of the package for the total dimension calculation.
It is important to note that these restrictions may differ for international shipments or specific services such as UPS Express, as different rules and limits apply across various countries and shipping options. Additionally, oversized packages may incur special fees due to their dimensions and weight.
For a more detailed understanding of size and weight limits relevant to a specific shipment or service, it is advisable to visit the current UPS website. There, customers can find comprehensive information and guidelines tailored to their individual shipping needs....
Can I ship internationally with UPS?
Yes, UPS offers a variety of options for international shipping, enabling customers to send packages to numerous destinations worldwide.
When shipping internationally with UPS, customers can generally expect reliable delivery, comprehensive tracking, and customs clearance assistance. It is important to complete the necessary customs documentation, which can usually be found on the UPS website, as this will help ensure smooth processing through customs upon arrival in the destination country. Additionally, customers should be aware of any restrictions or regulations specific to the country they are shipping to, as these can affect what can be sent and how it needs to be packaged.
For more detailed information regarding international shipping rates, delivery times, and any potential restrictions, individuals are encouraged to visit the relevant section on the UPS website....
What is the UPS delivery time frame for different shipping services?
UPS offers a variety of shipping services, each with distinct delivery time frames to cater to different needs. For standard shipping,
For expedited shipping, UPS offers UPS 2nd Day Air, which guarantees delivery by the end of the second business day. This service is beneficial for those who require faster delivery without the urgency of same-day options.
For urgent shipments, UPS Next Day Air provides the quickest service, ensuring that packages arrive by the next business day, often as early as 8:00 AM, depending on the destination. This is suitable for time-sensitive deliveries.
In addition to these, UPS Freights and international shipping options also vary in delivery times, often influenced by the specific service selected, such as UPS Worldwide Express, which can deliver international packages in one to three business days.
It is important for customers to check the specific service options for exact delivery windows, as these can be influenced by factors like the day of the week and package destination. For more detailed information, customers may want to visit the current UPS web page, where they can find additional shipping options and timelines tailored to their needs....
Can I schedule a specific delivery time with UPS?
UPS does offer services that allow for specific delivery options, but the ability to schedule an exact delivery time can vary depending
UPS also provides the UPS My Choice service, which offers customers the ability to manage their deliveries, including rescheduling or redirecting packages, which may assist in accommodating a preferred delivery time frame. Additionally, customers may want to review the estimated delivery date provided during the shipping process.
It is always a good idea to check the current information on the UPS website for details regarding specific services and options available in your area, as they can provide guidance on how to best meet your shipping needs....
Packaging and Documents
What documents are required for international shipping?
When shipping internationally, several key documents are typically required to ensure compliance with customs regulations and to facilitate
Additionally, shippers often need an export declaration, which serves to inform the government of the shipment and may be required based on the value or nature of the items being exported. Some countries may also request a certificate of origin, which verifies the country where the goods were manufactured.
Another important document is the packing list, which outlines the items included in the shipment along with their corresponding weights and dimensions. If the shipment contains restricted items, specific permits or licenses may be required. It is advisable to check the import regulations of the destination country as requirements can vary significantly. For the most current information and specific document requirements tailored to particular shipments, it is often helpful to consult the official UPS website or resources associated with international shipping....