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UPS Customer FAQ

Top Answers & How-to Guides

What is UPS's Phone Number?

The question we are asked most often is about how to talk to UPS customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about UPS customer service, get an answer now.

Recent UPS Customer Questions

I have a package that is delayed and there has been no update since Monday

Delays can occur due to various reasons, including weather, logistics issues, or increased shipping volume. We recommend checking the tracking information for any updates. If there are still no updates, please be assured that packages are typically delivered within a few days of the expected date, but circumstances can vary.
Asked Jun 21, 2025 5:58 PM

What can I do if I gave the wrong address and a package has already been delivered?

If you provided the wrong address and your package has been delivered, we recommend checking with your neighbors or in the vicinity where it was delivered, as it may have been left nearby. If you are unable to recover the package, you should file a claim with UPS for lost packages. Providing any tracking information and details about the incorrect address can help resolve the issue.
Asked May 11, 2025 2:11 AM

how do I find out the real status of a package delayed by several dayss?

To find the real status of a package that has been delayed, you can use the tracking number provided in your shipment confirmation email. Enter this number on the UPS tracking page for real-time updates. Additionally, check for any notifications regarding delays on that page, as they may provide insight into the reason for the delay and estimated arrival times.
Asked Jan 11, 2025 6:16 PM

My car was damaged in my driveway by a UPS delivery. A police report was filed. How can I get paid for damage to my car?

To seek compensation for damages caused by a UPS delivery, you should file a claim with UPS. This generally involves providing details about the incident, including the police report, photographs of the damage, and any other relevant information. Ensure you document all communications for your records. The UPS claims process will guide you through the necessary steps to address your situation.
Asked Sep 6, 2024 3:28 PM

The package I’m receiving has been sent to the wrong address

If you notice that your package is being sent to the wrong address, you can request an address correction through the UPS My Choice® service. If the package is already out for delivery, you may need to contact UPS customer service for assistance in redirecting it.
Asked Jun 25, 2024 6:39 PM

Help me with my UPS customer service issue

Tracking and Delivery Issues

How Do I Track My UPS Package?

You can track your UPS shipment online through their website very eassily with these helpful tips.

How Do I Let UPS Know About My Missing Delivery?

UPS, a respected nationwide mail delivery service, offers assistance to customers experiencing lost or damaged packages. By...

What Do I Do If My UPS Package Says "Delivered" but I Don't Have It?

UPS operates a reliable delivery system but issues like premature updates, misdeliveries, or theft can still occur. If your...

What happens if my package is damaged during transit?

If a UPS package is damaged in transit, the recipient or sender should promptly inspect the package and keep all materials....

Is signature required for UPS deliveries?

UPS has various signature requirements for deliveries based on shipment value and destination. Some options allow packages to...

Pickup and Address Changes

How Do I Change a UPS Shipping Address?

If you shipped a package via UPS with the wrong address, follow these steps to potentially fix the error. Go to the UPS website...

Can I modify or cancel a UPS pickup request?

Modifying or canceling a UPS pickup request is possible but depends on the method used to make the request. Quick action is...

Shipping Services and Options

What are the different shipping services offered by UPS?

UPS provides a wide range of shipping services to suit individual and business needs, including UPS Ground for economical...

What are the weight and size restrictions for UPS shipments?

UPS has specific weight and size limitations for shipments, with a general maximum weight of 150 pounds for domestic packages...

Can I ship internationally with UPS?

Yes, UPS provides various options for international shipping, allowing packages to be sent globally with services like UPS...

What is the UPS delivery time frame for different shipping services?

UPS provides various shipping services to suit different needs. UPS Ground delivers in one to five business days, while UPS 2nd...

Can I schedule a specific delivery time with UPS?

UPS does provide some services that offer options for specific delivery times, especially with faster services like UPS Next...

Packaging and Documents

What documents are required for international shipping?

International shipping typically requires several important documents such as a completed commercial invoice, export...

Does UPS provide packaging materials?

UPS does supply various packaging materials suitable for shipping needs, including boxes and envelopes, which are available at...
We look to the UPS issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
UPS issues reported to GetHuman
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