UPS Customer FAQ

Delays can occur due to various reasons, including weather, logistics issues, or increased shipping volume. We recommend checking the tracking information for any updates. If there are still no updates, please be assured that packages are typically delivered within a few days of the expected date, but circumstances can vary.

If you provided the wrong address and your package has been delivered, we recommend checking with your neighbors or in the vicinity where it was delivered, as it may have been left nearby. If you are unable to recover the package, you should file a claim with UPS for lost packages. Providing any tracking information and details about the incorrect address can help resolve the issue.

To find the real status of a package that has been delayed, you can use the tracking number provided in your shipment confirmation email. Enter this number on the UPS tracking page for real-time updates. Additionally, check for any notifications regarding delays on that page, as they may provide insight into the reason for the delay and estimated arrival times.

To seek compensation for damages caused by a UPS delivery, you should file a claim with UPS. This generally involves providing details about the incident, including the police report, photographs of the damage, and any other relevant information. Ensure you document all communications for your records. The UPS claims process will guide you through the necessary steps to address your situation.

If you notice that your package is being sent to the wrong address, you can request an address correction through the UPS My Choice® service. If the package is already out for delivery, you may need to contact UPS customer service for assistance in redirecting it.