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US Citizenship & Immigration Service Customer FAQ

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What is US Citizenship & Immigration Service's Phone Number?

The question we are asked most often is about how to talk to US Citizenship & Immigration Service customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent US Citizenship & Immigration Service Customer Questions

How do I get a book to study for my citizenship test

You can study for your citizenship test using the official study materials provided by the US Citizenship & Immigration Services (USCIS). The "Guide for Naturalization" (Form M-476) and "Learn About the United States: Quick Civics Lessons" (Form M-638) are some of the helpful resources available. Both materials cover topics on U.S. history, government, and the rights and responsibilities of citizens. These can be downloaded for free directly from the USCIS website. Remember that it's important to study from these official materials, as third-party or unauthorized materials may not be accurate.
Asked Jun 11, 2024 9:41 PM

Why did my projected decision date change

The projected decision date for an application or petition can change due to a number of reasons. These could include changes in application volume, time taken to obtain and review necessary evidence, decision delays due to legal issues, and staffing limitations. Most often, it's simply due to the fact that some cases take longer than anticipated. Please understand that the initial prediction is only an estimate and is subject to change. It's also important to note that although the processing times may be frustrating, each case is different and the USCIS is committed to processing each one as thoroughly and quickly as possible.
Asked May 7, 2024 5:20 PM

Need to help a friend replace his lost naturalization citizenship document. He needs to first prove he is a US citizen.

To replace a lost naturalization citizenship document, your friend will need to file form N-565, Application for Replacement Naturalization/Citizenship Document, with U.S. Citizenship & Immigration Services. The form can help your friend obtain a replacement certificate of naturalization or certificate of citizenship. Please note that there are supporting documents, fee, and potentially biometrics, needed to be submitted along with the application. However, even for the duration he is without the citizenship document, his status as a U.S. citizen is not revoked. Please note that possessing a naturalization certificate is not the only proof of U.S. citizenship. A U.S. passport is also proof of U.S. citizenship and can be obtained by applying through the U.S. Department of State.
Asked Apr 5, 2024 5:19 PM

I applied for re-entry permit in september and my biometrics had never been scheduled

I'm sorry to hear that you're experiencing a delay. The scheduling of biometrics is typically automatic after you apply for a re-entry permit, and it usually happens several weeks after the application. However, processing times can vary due to a variety of factors including application volumes at USCIS offices. While it's not uncommon for there to be some wait, if it has been a lengthy time since you applied, it may be worth reaching out to USCIS directly to inquire about your case. Unfortunately, we don't have access to individual application status, so we are unable to give you a specific update.
Asked Mar 14, 2024 1:35 PM

passport validity and ead validity

The validity of a passport is determined by the issuing country and typically varies from 5 to 10 years. It's important to ensure that your passport is valid for the duration of your stay in the U.S. An Employment Authorization Document (EAD), provided by the USCIS, shows that you are allowed to work in the United States. The validity of the EAD typically doesn't exceed two years and the specific expiration date is noted directly on the card. An expired EAD does not necessarily mean that your work authorization has ended. The EAD is essentially proof of your authorization, so you must keep it current while working. It is your responsibility to apply for an EAD renewal before your current EAD expires if you are still eligible.
Asked Mar 7, 2024 11:34 PM

Help me with my US Citizenship & Immigration Service customer service issue

Application Process

How Do I Apply for a Us Passport?

When traveling internationally, you want your US passport to be current so you can enjoy your experience. You can apply for a...

How long does it take to become a US citizen?

The time required to become a US citizen through naturalization can vary. Generally, eligible candidates might wait six months...

What documents are required for a naturalization application?

For the naturalization application, applicants should include a copy of their Green Card, two passport-style photos, and any...

What is the cost associated with applying for US citizenship?

The fee for applying for U.S. citizenship via Form N-400 is $725, which includes biometrics. Some may qualify for waivers based...

What are the steps to renew or replace a green card?

Renewing or replacing a green card involves determining the need, completing Form I-90, paying the fee, submitting supporting...

Immigration Status

Can I work in the US while my green card application is pending?

The ability to work in the US while awaiting a green card depends on the individual's current immigration status and...

What is the difference between a Visa and a Green Card?

Visas allow temporary entry for specific purposes like tourism or study, while Green Cards provide permanent residency allowing...

What are the conditions for maintaining my US residency?

To maintain US residency, lawful permanent residents must avoid long absences from the country, comply with laws, pay taxes on...

Can I sponsor a family member for immigration?

Yes, U.S. citizens and lawful permanent residents can sponsor certain family members for immigration, but the process involves...

Citizenship Requirements

What are the eligibility requirements for the DACA program?

The DACA program has specific eligibility criteria that include being brought to the U.S. before age sixteen, continuous...

What are the citizenship test and interview requirements?

The U.S. citizenship test and interview consist of a civics test to assess knowledge of U.S. history and government, and an...

Can I lose my US citizenship?

United States citizenship can be lost in certain situations, mainly through voluntary actions like renouncing it at a U.S....

What are the reasons for a US citizenship application denial?

There are multiple reasons why a U.S. citizenship application may be denied, including not meeting residency requirements,...

What happens if I fail the citizenship test?

Should an applicant not pass the citizenship test, they are allowed to retake it, typically within 60 to 90 days, focusing only...
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US Citizenship & Immigration Service issues reported to GetHuman
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