US Postal Service Customer Service Issues

The Kennedale, Texas Post Office has been refusing to deliver mail from the IRS to our family. Despite following advice given by a customer service agent, who suggested obtaining a power of attorney, the post office continues to refuse and claims ignorance about the issue. Their actions have caused significant unnecessary problems for my family, and their rude behavior is unparalleled. Our ordeal has been ongoing for a month now, and it has become a terrible situation. It is frustrating when people exceed their boundaries, creating problems that they then pass on to others. The authority they have to decide who receives mail should not lead to such difficulties.

The tracking for LY[redacted]45CN does not provide a delivery date, only that it will be delayed. I purchased a new desk chair online for $67.36 on 3/18/21. Despite the almost useless tracking number, it arrived in Chicago on 3/27 from China. However, on 4/7, USPS tracking indicated a delay. After finally reaching a live USPS representative on 4/16, they were unable to provide more information but promised a follow-up in two to three business days. On 4/16, the tracking status updated to "delivered," stating it was left in the mailbox at 12:04 pm, yet all I found was an oven mitt. Contacted PayPal for assistance, but was directed to call back during business hours. Received an email from USPS today inquiring about problem resolution and service rating. Frustrated with the delays and inability to speak with a live USPS person.

I ordered some Pokemon items from America and received tracking updates until April 3, [redacted]. The last update was that my package was in transit to the next facility within the USPS network. Since April 3rd, there have been no further updates, and the package has not left the country to reach me in England, United Kingdom. I am concerned about its status as it seems to be lost or stolen. Can anyone advise me on how to find out what has happened to my parcel?

I am trying to locate my Stimulus check, which has been delayed for almost two months. If it goes back to the IRS again, I might not get it until next tax season. The check is supposed to be delivered to [redacted] Day Ave, Jacksonville, FL [redacted], or it could be at the Murray Hill post office in Jacksonville. I urgently need it sent to my current address at [redacted] Ewell St, Pace, FL [redacted]. My name is Michael M. Kaul, born on 11/01/[redacted], and my contact number is [redacted]. I currently reside at my brother Marc M. Kaul's residence due to a fire at my home at [redacted] Richwood Ln, Port Richey, FL [redacted]. It's essential to discuss this matter promptly to ensure my check is redirected to the correct address. Thank you for your assistance. Sincerely, Michael Kaul.

I reside at a community mailbox that is about a mile away from my home. Due to health issues, I have been unable to walk to collect my mail for the past three weeks. I typically retrieve my mail early on Sunday mornings to avoid traffic as walking there is challenging and requires frequent rests due to my deteriorating health. I am currently 75 years old and facing the loss of both my lower legs. I urgently need my mail as it contains essential medication. Unfortunately, I cannot drive and have no means of transportation other than walking. I kindly request that the responsible party at the Gainesville, Florida Main Street unit be informed not to return my mail but to keep it in the box until this Sunday when I will be able to collect it. I greatly appreciate any assistance that can be provided in this matter. My address is [redacted] SE 27th St, Gainesville, FL [redacted].

My package was scheduled for delivery yesterday, and I was at home all day monitoring its progress. Upon checking last night (4/18), the tracking status indicated a local delivery delay. This morning (4/19), the update showed an attempted delivery on the previous day with a note stating the postal service couldn't find a secure location to leave the package. Despite reviewing my security cameras, I found no USPS delivery person entering my building. They are now insisting I collect the package in person since redelivery is not an option. However, my work and other commitments make it impossible for me to do so. I attempted to contact customer service multiple times but failed to reach a live representative. Can someone assist me with this issue?

My mother in the UK shipped me a package with tracking number LB[redacted]45GB. Unfortunately, the parcel was mistakenly returned to her by USPS, claiming our residence was vacant. This was inaccurate, as we have been home every day during the Covid crisis. After the package was resent by Royal Mail in March with the same tracking number, it somehow ended up in Atlanta, Georgia on or around April 15th, [redacted], marked as "Out for Delivery" despite us living in Colorado. Sadly, the gift was deemed "Undeliverable" and "Return to Sender." The tracking information indicates that the parcel is currently at the facility in Atlanta, GA [redacted] as of April 15, [redacted], at 3:37 pm. I believe the address was correct, as my mother sent me a photo of the label before resending it. Any assistance in locating and delivering the parcel would be greatly appreciated. Thank you for your help.

I received a notice stating my mailbox is too small. My regular mail carrier usually leaves packages across from the mailboxes at my mother's chairs under her stoop. After calling the local post office, I was informed by a woman that the package couldn't fit on the truck and assured it would be delivered today. It is now Friday, and I am starting to doubt the information I was given. I explained my carrier is familiar with where to place packages, but was told it was not a substitute driver. This is the second time this has occurred within a week. The first time, I was told it was a substitute named Mike. I am frustrated by the inconsistencies and the inconvenience this has caused, especially since I rely on the timely delivery of my items. Regards, D.W.-M.

I sent an original artwork to Australia as a Christmas gift. Unfortunately, the package was never delivered and appears to have gone missing in the U.S. Despite filing an inquiry with USPS, it was declared lost and the case was closed. When I tried to check the "Inquiry History" link in their email, I received an error message stating the service was unavailable. I am hoping the package can be located and returned, but at the very least, I would like a refund for the shipping fees. Shipping to Australia is quite costly, and I believe it's unfair to be charged for a service that was not fulfilled. I am not seeking reimbursement for the materials, just the shipping costs.

Issue with Delivery: I encountered a problem with the delivery of an insured package sent to Taiwan on 12/07/[redacted] with Tracking Number CH[redacted]96US. Unfortunately, it took a lengthy two months for the package to arrive, and when it did, the two smartphones inside were missing due to theft. Subsequently, an international case has been initiated with Case Number DE[redacted]. I received a voicemail from someone regarding the case but was not informed about the specific proofs required or where to send them. To proceed, I need clarification on the necessary evidence for the investigation and claim process. Furthermore, I would appreciate guidance on how and where to submit these proofs. I have images available as evidence. Your assistance in this matter would be greatly appreciated.

My Victoria's Secret order, a larger one, may be lost. Placed on April 17, [redacted], the order number is W[redacted]71. Shipped on April 19, the tracking number is [redacted][redacted]0. The latest update I have is from April 20, showing it was out for delivery in Monroe Township, NJ. The estimated delivery date was April 26, but as of April 27, it only says "ready to go." I spoke with a kind Victoria's Secret representative who advised me to wait until April 30 if the package does not arrive. I am concerned and would like to contact USPS for help.

Last week, I attempted to mail my letters at the mailbox in Granary Square on McBean Parkway in Valencia, located at Ralph's market. Unfortunately, I encountered an issue where the mailbox would only partially open, leaving a 4" opening. Despite this, I still deposited my mail inside. I am concerned if there was an intentional obstruction or if a package got stuck inside the mailbox. I am unsure if my mail can be retrieved since the box seemed to have a problem. I hope my letters will still be forwarded to the intended recipients. If this mailbox is not operational, I would have expected it to be closed completely. I kindly request assistance or a call regarding this matter as my mail was time-sensitive. Thank you, Lynda S. at einsteinschweitzerdavinci[at]yahoo.com or [redacted] or [redacted].

I have not received my package. The website indicates that it's in transit but does not provide specific location details. It was expected to arrive on 4/23/21 by 8 pm. My tracking number is [redacted][redacted]34. I would like to know the current status of my package and request a full refund for the fees paid. The package, sent from Victorville, CA to False Pass, Alaska for Silverbay Seafood Processing Company, is from Ted Maloy to me, Lauren F. It is a large purple suitcase containing my hygiene products, jewelry, money, and various personal items. I had insurance and chose priority shipping for this 35 lb package. I cannot afford to replace these items.

I have been experiencing issues with packages being returned to the sender despite living at my sister-in-law's address where our mail has been delivered for the past year. The post office claims we do not reside there, which is incorrect as we have proofs of residency. I spoke to a supervisor in Fort Worth, Texas, who was unhelpful and mentioned a conversation with my brother-in-law, which never occurred. Our important mail, including a disability claim and tax return, is at risk due to this confusion. The address is [redacted] Kirk Avenue, Burnett, Texas [redacted]. I urgently need this matter resolved to ensure our mail is delivered correctly.

I am seeking assistance regarding a lost package that was shipped from Fremont Correctional in Canyon City to my PO Box in Littleton, CO. The package containing 8 books was sent on March 19, [redacted], and tracking shows it stopped in Denver on March 24, [redacted]. Despite opening a search request, I have received conflicting information about its whereabouts. One report states it's en route to my PO Box, while another says it cannot be located. I have contacted Consumer Affairs on 53rd Ave and am still awaiting a resolution. Please reach out to me directly at [redacted] for any updates. The shipper is Jason Ferguson, and it was under the name of Chanlar Seminara. Thank you.

As a Tupperware sales representative, I am currently awaiting a substantial order of six boxes. To my frustration, the mail carrier attempted to deliver the package but ultimately returned it. I have made numerous unsuccessful attempts to contact both the Añasco and Cataño offices as no one answers the phone. This lack of customer service is unacceptable, especially considering my physical limitations due to a leg injury preventing me from visiting the office in person. The tracking numbers for the boxes in question are #[redacted][redacted]31 and #[redacted][redacted]56. I kindly request for prompt resolution of this matter. The condition in which the packages arrived, with some appearing to be damaged, is very disheartening. If this issue is not resolved promptly, I will escalate it further as it is a matter of respect and professionalism.

I am experiencing ongoing delivery problems with my local post office. Recently, a 6x9 manila envelope containing my personal financial information was mistakenly delivered to a house five miles away. Thankfully, the recipient was honest and returned it to me. Upon contacting the post office about the issue, I was assured it would be resolved. However, I then received my neighbor's mail in my mailbox. Subsequently, I found an electric company bill marked "Mis-delivered 5-14". Despite numerous complaints and even documented instances of misdelivered mail, the problem persists. Given the prevalence of identity theft, this recurring issue is concerning. Despite reaching out to the postmaster, I have yet to receive adequate assistance. It is crucial that this problem be addressed promptly and effectively.

Hello, my name is Rachel. I am seeking assistance with my delayed parcel from the United States Postal Service. The package, containing a DNA test kit, was sent from a UK post office to Houston, Texas for my Heritage on 23/4/21 using the international tracked and signed service. The tracking number is RN[redacted]09GB. The last update showed it arrived at ISC CHICAGO IL (USPS), USA on 2/5/21 and has not moved since. I am unable to contact USPS due to being outside the USA. As a person with mobility challenges, it's vital for me to have my DNA results for my family tree research and health information. I am eager to connect with new family members through this. Your assistance in resolving this matter is greatly appreciated. Thank you, Rachel.

I am disappointed with the delivery service for my package. Initially, they claimed to have left a notice, which they did not. After visiting the Johnsonville SC post office, they couldn't locate my package and advised me to contact the Hemingway Post Office. The Hemingway Post Office mentioned they spoke to someone regarding the supposed notice left at my house, which never happened. Despite promises to call back, I received no update. Upon my follow-up, it was discovered that my package was mistakenly delivered to someone else's house. I showed the employee the tracking details on my phone. The outfits in the package were for an upcoming trip, and I am requesting a refund due to this inconvenience.

I am an Etsy seller who shipped a package to a customer using USPS tracking number [redacted][redacted]91 back in February. The package is currently being held in Pleasanton CA due to reasons including insufficient shipping costs. I received a notice from USPS about this and paid the additional shipping costs over a month ago. The recipient also added $5 in shipping costs, but a redelivery has not been made, even after multiple calls to USPS to resolve the issue. Both my customer and I believe a refund for the extra money paid to USPS is necessary due to the unacceptable level of incompetence in handling this situation.