I had a home and auto an insurance policy with USAA back in ***** the payment for the h...

GetHuman2810674's complaint issue with USAA from April 2019

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The issue in GetHuman2810674's own words
I had a home and auto an insurance policy with USAA back in ***** the payment for the home policy was tied to my escrow account. My lender paid the first premium* however, USAA claims they never received the check and cancelled the policy. I spoke with them about a month ago and gave them the check number and date* they said they can't find it and to send them a copy of the cancelled check which I have received from my lender. However, they told me it would take up to ** days to resolve. I refuse to believe that an company like USAA can't locate where the money went to.
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USAA

complaint issue
Reported by GetHuman2810674
Apr 25th, 2019 - 3 mons ago
I have an issue with USAA too
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Seen by 13 customers so far
Similar issue to 1021 others
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Items needed
Name
Account number
Phone number on account
Dirección de correo electrónico
Billing address
Timeline
GetHuman2810674 started working on this issue
Apr 25th 8:27pm
GetHuman2810674 indicated the issue is not fixed yet.
Apr 26th 1:33pm
GetHuman2810674 indicated the issue is not fixed yet.
Apr 26th 1:33pm
GetHuman2810674 indicated the issue is not fixed yet.
Apr 26th 1:34pm
GetHuman2810674 confirmed the issue is fixed. Hooray!
Apr 26th 9:16pm
GetHuman2810674 indicated the issue is not fixed yet.
Apr 26th 9:19pm
GetHuman2810674 indicated the issue is not fixed yet.
Apr 26th 9:19pm