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The issue in GetHuman2810674's own words
I had a home and auto an insurance policy with USAA back in ***** the payment for the home policy was tied to my escrow account. My lender paid the first premium* however, USAA claims they never received the check and cancelled the policy. I spoke with them about a month ago and gave them the check number and date* they said they can't find it and to send them a copy of the cancelled check which I have received from my lender. However, they told me it would take up to ** days to resolve. I refuse to believe that an company like USAA can't locate where the money went to.
GetHuman2810674 did not yet indicate what USAA should do to make this right.
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