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USAA Customer FAQ

Top Answers & How-to Guides

What is USAA's Phone Number?

The question we are asked most often is about how to talk to USAA customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the maximum daily ATM withdrawal limit for USAA accounts?

The daily ATM withdrawal limit for USAA accounts usually allows members to withdraw up to $600. However, this limit may vary...

Can I transfer money between USAA accounts and external banks?

Transferring money between USAA accounts and external banks is possible. USAA members can use the mobile app or website for...
Ask any question you have about USAA customer service, get an answer now.

Recent USAA Customer Questions

how do i find out my allowance for temporary housing while there is construction in my house?

To find out your allowance for temporary housing during construction in your house, you should review the details in your homeowners insurance policy or contact USAA directly to discuss your specific coverage and claim details.
Asked Jun 22, 2024 3:52 PM

I’m traveling out of USA. Do I need to inform the credit card? I don’t see anywhere to do this online and it is not an option after hours when contacting customer service for my credit card.

Yes, if you're traveling out of the country, it's important to let USAA know so they don't flag your card for unusual activity. You can do this through the USAA's website. After you log in, go to your account summary page. Click on "I Want To..." dropdown menu for the credit card account and select "Travel Notification". Complete and submit the form. If you're unable to do that online, it will be best to call USAA before you travel during their working hours.
Asked May 19, 2024 3:39 AM

How do I access my account info, savings account

To access your account information including your savings account with USAA, you will need to log in to your account. Visit the USAA website or open the USAA mobile app and enter your Online ID and Password in the respective fields. If you have forgotten your login details, click "Forgot ID" or "Forgot Password" and follow the prompts. Once logged in, you'll find the account summary where you can see your savings account and other accounts you have with USAA. Remember to keep your login details secure at all times.
Asked Apr 30, 2024 1:25 AM

How to Complain about delays with customer service

We're sorry to hear about delays with customer service. To file a complaint, log into your USAA account online or through the mobile app. From there, navigate to the "Help" section or to the "Contact Us" section. You will have a chance to comment and describe your situation there. Please provide as many details as possible for the complaint to be resolved effectively. Remember to be respectful and clear on the issues you faced. The USAA team takes customer feedback very seriously and will do their best to address and resolve your concerns.
Asked Mar 20, 2024 5:59 PM

international travel with credit card

When traveling internationally, it's generally a good idea to bring your USAA credit card for emergencies or unexpected purchases. Before you leave, notify USAA of your travel plans to prevent any interruption in card usage due to suspected fraudulent activity. You can add travel notifications in the USAA mobile app or online. Remember, your USAA credit card might charge foreign transaction fees, so consider using it sparingly. But rest assured, your USAA card comes with zero liability for unauthorized charges, so if your card is lost or stolen, you are protected. Enjoy your travels and be rest assured, USAA is there to support you if you need it.
Asked Mar 5, 2024 3:08 PM

Help me with my USAA customer service issue

Banking Services

What banking services does USAA offer?

USAA provides a wide range of banking services tailored for military personnel and their families. This includes checking and...

Can I deposit checks using the USAA mobile app?

Members can indeed deposit checks using the USAA mobile app through the mobile deposit feature, which allows for easy deposits...

What is the maximum daily ATM withdrawal limit for USAA accounts?

The daily ATM withdrawal limit for USAA accounts usually allows members to withdraw up to $600. However, this limit may vary...

Does USAA offer mortgage loans?

USAA offers a range of mortgage loans for its members, including fixed-rate, adjustable-rate, and VA loans for service members...

Can I transfer money between USAA accounts and external banks?

Transferring money between USAA accounts and external banks is possible. USAA members can use the mobile app or website for...

Insurance Products

What insurance products does USAA provide?

USAA provides a wide array of insurance products, including auto, homeowners, life, renters, health, pet, and travel insurance....

What is USAA's policy on claims processing times?

USAA focuses on efficient claims processing, but the actual time can vary based on the claim's type and complexity. They often...

What types of insurance policies are available through USAA?

USAA provides a variety of insurance products tailored to its members, including auto, home, and life insurance, along with...

How can I file a claim for a vehicle accident?

To file a vehicle accident claim with USAA, gather details about the incident including dates, locations, and party...

Membership Benefits

What discounts and benefits are available with a USAA membership?

USAA membership affords numerous advantages, including competitive insurance rates, discounts for safe driving and multiple...

What are the benefits of having a USAA membership?

USAA membership offers extensive benefits for military personnel, veterans, and their families, including tailored financial...

Account Management

What should I do if I suspect fraud on my account?

If fraud is suspected on a USAA account, it is crucial to act promptly. Review recent transactions for unauthorized activity...

How do I change my account information with USAA?

To change account information with USAA, members should log into their online account, access the account settings, and update...

How do I set up alerts for my USAA accounts?

Members of USAA can set up alerts to stay informed about their finances by logging into their account on the USAA website or...

Resources for Military

How do I access financial education resources through USAA?

USAA provides a range of financial education resources to help members improve their financial knowledge. Members can access...

What resources are available for military service members through USAA?

USAA provides a variety of resources for military personnel and their families, including banking services, competitive loans,...
We look to the USAA issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
USAA issues reported to GetHuman
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