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Ubiquiti Networks Customer FAQ

Top Answers & How-to Guides

What is Ubiquiti Networks's Phone Number?

The question we are asked most often is about how to talk to Ubiquiti Networks customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Ubiquiti Networks Customer Questions

How to disconnect a router from previous owner account?

To disconnect a router from a previous owner's account, you would typically require the previous owner to remove the device from their account. This is crucial for Ubiquiti devices that are connected to cloud-based UniFi Controller software. The previous owner must forget (remove) the device from their account so you can add it to yours. If you've purchased a second-hand device, please ensure the previous owner has completed this step. If it's not possible to contact the previous owner, you may need to contact Ubiquiti Networks for assistance. Always remember to reset the device to factory settings before you start configuring it to your network.
Asked Apr 22, 2024 6:11 PM

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Technical Support

How do I get technical support from Ubiquiti Networks?

Wireless products can be the greatest things in the word, until one day when they don't work. Here's how to torubleshoot your...

Are there community forums for support and discussions on Ubiquiti networks?

Ubiquiti Networks provides community forums where users can find support, share experiences, and discuss various topics related...

Product Information

What products does Ubiquiti Networks offer?

Ubiquiti Networks provides a diverse array of products for networking needs, focusing on wireless solutions like Access Points...

What is the warranty on Ubiquiti Networks products?

Ubiquiti Networks offers a limited warranty of one to two years on most products, covering defects under regular use. Warranty...

Can I extend the range of my Ubiquiti Networks device?

Yes, extending the range of a Ubiquiti Networks device is possible using various methods. Adding extra access points creates a...

What is the maximum number of users supported by Ubiquiti Networks devices?

The user capacity of Ubiquiti Networks devices varies by product and configuration. Smaller UniFi access points support dozens...

What is the range of wireless signals on Ubiquiti Networks devices?

The wireless signal range for Ubiquiti Networks devices varies by model, environment, and frequency. Outdoor units can reach...

Device Management

What is the default username and password for Ubiquiti Networks devices?

The default username and password for many Ubiquiti devices is typically "ubnt" for both, but this may differ by product line....

Are there any mobile apps available for managing Ubiquiti Networks devices?

Ubiquiti Networks provides various mobile apps for device management, including the UniFi Network App for networking devices,...

How can I access the firmware updates for my Ubiquiti Networks products?

To access firmware updates for Ubiquiti Networks products, users should visit www.ui.com. For UniFi devices, log into the UniFi...

What is the best way to configure Ubiquiti Networks devices for optimal performance?

To optimize Ubiquiti Networks devices, users should carefully place them to maximize coverage and minimize interference. It is...

Installation and Integration

Can I use Ubiquiti Networks devices with other brands of networking equipment?

Ubiquiti Networks devices are compatible with other brands of networking equipment due to their adherence to industry...

Can I use Ubiquiti Networks devices for outdoor installations?

Ubiquiti Networks indeed offers a variety of outdoor devices specifically designed to endure harsh weather conditions while...

Can I integrate Ubiquiti Networks devices with smart home systems?

Ubiquiti Networks devices can be integrated with smart home systems, though functionality may differ by product and platform....

Device Troubleshooting

How do I reset my Ubiquiti Networks device to factory settings?

To restore a Ubiquiti Networks device to factory settings, find the reset button, usually a small recessed button. While the...

What is the process for returning a defective Ubiquiti Networks product?

Returning a defective Ubiquiti Networks product involves identifying warranty coverage, gathering necessary documentation like...
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Ubiquiti Networks issues reported to GetHuman

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