Ubisoft Customer FAQ

If you want to transfer a game to another Ubisoft account, log in to the account that owns the game. Then, go to the Ubisoft Account...

Language can make or break a game. If you're playing an Ubisoft game, and want to change the language of that game, there are several...

Learn how to confirm your Ubisoft account. Account verification helps users keep their accounts secure, and it also gives Ubisoft a...

This article discusses how to close your Ubisoft account. Detailed instructions are provided for account closure. Instructions are...

If you are having trouble accessing your Ubisoft account, follow these steps to recover it. Fill out the Account Recovery Form with...

Ubisoft provides a process for recovering accounts even if users no longer have access to their registered email addresses. In situations It is essential to have as much information about the account as possible when initiating the recovery process, as this can facilitate quicker assistance. Users may also want to check whether they have linked other account recovery options, such as a phone number or social media account, which can sometimes help regain access. If an account recovery does not seem straightforward, users are encouraged to explore the frequently asked questions section available on the Ubisoft website. This section often contains useful information about account management and can guide users through different recovery scenarios. It is always recommended to ensure that the information provided to Ubisoft during recovery is accurate to avoid delays. For the latest information and specific instructions, it is best to refer directly to the current Ubisoft web page....

Linking your Ubisoft account to your social media is a relatively straightforward process designed to enhance your gaming experience. In this section, you can see various social media platforms available for linking, such as Facebook, Twitter, and others. Select the social media account you wish to link, and you will be prompted to log in to that social media account. After successfully logging in, you may need to authorize the connection between the two accounts. Once completed, your Ubisoft account will be linked to your selected social media account, allowing for features such as sharing achievements and connecting with friends. For additional details, you may want to check the relevant section on the Ubisoft website for the most current information regarding connected accounts and settings....

To protect a Ubisoft account, there are several important security measures that can be implemented. Firstly, it is essential to create Enabling two-step verification is another excellent way to enhance the security of an account. Ubisoft offers this feature, which adds an extra layer of security by requiring a code sent to a registered device or email whenever there is a login attempt. This means that even if someone has the password, they would still need access to the second factor to log in. It is also advisable to monitor account activity regularly. Any unusual activity should be reported or investigated immediately. Users should be cautious about phishing attempts, which can occur via email or other digital communication, where attackers may try to obtain login credentials. Keeping the user’s email account secure is equally important, as it is usually tied to the Ubisoft account. Utilize strong passwords and two-step verification for the email as well. Lastly, consider periodic password changes to add an extra layer of security. For more information about specific security practices or assistance, users can explore the current Ubisoft webpage for contact information and additional resources....

Ubisoft is one of the best, if not the best, gamer developer, distributor, and publisher. Suppose you have any issue that you need...

Ubisoft implements bans to combat cheating and disruptive behavior in games. Players can request a review of their case by contacting...

If you paid for items and they are missing, or if you noticed items missing from your account, here's how you can fix your issue in...

Ubisoft is a renowned video game developer behind popular titles like Far Cry and Assassin’s Creed. Their website offers game information,...

If a player notices missing items in their Ubisoft account, there are several steps that can be taken to potentially resolve the issue. Next, players can try restarting the game or console, as this can sometimes prompt the system to recognize and display the missing items. Additionally, clearing the cache of the game or platform may help refresh the account's data. If these steps do not resolve the issue, Ubisoft may have helpful information on their official support pages. It could be beneficial to visit the Ubisoft support website, where players can find troubleshooting articles specific to their issues or browse discussions related to similar problems with missing items. Although contacting Ubisoft directly is not recommended here, the support website will have the most current contact information if assistance is needed beyond self-service options. Being thorough in documenting the missing items will also aid in seeking any necessary help....

Providing feedback or reporting a bug for a Ubisoft game is an important way to help enhance the gaming experience for yourself and Additionally, Ubisoft operates a support website where players can look for relevant information and submit detailed reports regarding bugs or technical difficulties. This platform often includes a dedicated section for bug reporting, allowing players to specify the game, describe the issue, and provide any additional information that may be helpful in addressing the problem. For broader feedback and suggestions, Ubisoft's community forums can also be a valuable resource. There, players can engage in discussions with other gamers, share their thoughts, and directly communicate with moderation staff. It is possible to find updated information and guidelines about these processes on the official Ubisoft website....

Don't let the absence of an activation key or any other additional key interrupt your gaming experience. You can locate the key for...

To redeem promotional offers for Ubisoft games, the user typically has a few straightforward options depending on the specifics of For offers that require a code, the user may need to navigate to the designated section for entering codes during checkout or on their account page. If the promotional offer is linked to a specific game or event, detailed instructions are often available on the promotional announcement or page itself. Occasionally, Ubisoft may hold promotions that automatically apply discounts or bonuses when users meet certain criteria, such as purchasing specific items or participating in events. For the most accurate and current information regarding specific promotions, users should visit the Ubisoft website where they can find details regarding eligible games, redemption processes, and any applicable terms and conditions....

The system requirements for playing Ubisoft games can vary significantly based on the specific title, as each game may have different For minimum requirements, Ubisoft usually suggests specifications that would allow players to run the game at lower settings. This often includes basic processors that may be a few generations old, entry-level graphics cards, and a modest amount of RAM. Meeting these requirements may enable players to experience the game, but performance may not be optimal. In contrast, the recommended requirements are outlined for players who wish to enjoy the game at higher settings and with better visuals. These often include more powerful processors, higher-performance graphics cards, and additional RAM. Ubisoft's emphasis on optimizing gameplay means that players possessing hardware that meets or exceeds these recommended specifications tend to have a smoother and more visually impressive gaming experience. To find the specific system requirements for a particular Ubisoft title, it is best to refer to the game's page on the official Ubisoft website or the platform you are considering for purchase. Additionally, keep in mind that these specifications may change over time due to game updates or patches, making it wise to check back for the latest information before installation....

Many Ubisoft games offer offline play, but it depends on the specific title and its requirements. Generally, single-player games can For instance, games with dynamic content such as updates, patches, or online events will necessitate an internet connection for full functionality. Additionally, some games feature online DRM systems that may require an initial verification process when the game is launched, even if the player intends to play offline subsequently. Before playing a specific game offline, it is advisable for players to check the details on the official Ubisoft web page or within the game’s documentation, as these will provide the most accurate information regarding offline playability, system requirements, and any other important considerations. Always ensure that the game is fully updated before attempting to play offline to avoid any issues....

Ubisoft frequently hosts a variety of community events and tournaments that cater to fans of their diverse game portfolio. These events For example, "Rainbow Six Siege" has a well-established competitive scene that includes regional and global tournaments, providing players with the chance to showcase their skills on prominent stages. Additionally, Ubisoft often organizes seasonal events that introduce unique gameplay modes, challenges, and in-game rewards, allowing players to participate and engage with the community in fresh and exciting ways. Furthermore, Ubisoft may host online and offline events, such as community days or livestreams, where players can interact with developers, share feedback, and get exclusive insights into upcoming content. These events foster a sense of community among players and help to strengthen the bond between fans and the developers. Players interested in Ubisoft's community events and tournaments should regularly check the official Ubisoft website or the specific game page for the latest announcements and details regarding participation and schedules....

Ubisoft offers a subscription service known as Ubisoft+, which provides players with access to a vast library of Ubisoft titles. This Ubisoft+ is available on multiple platforms, including PC and consoles, allowing for a flexible gaming experience. The subscription model typically features a monthly fee, which provides unlimited access to the games in the library as long as the subscription remains active. Additionally, subscribers often receive exclusive in-game content, early access to new releases, and the chance to participate in beta tests for upcoming games. For gamers who are enthusiastic about exploring various Ubisoft games without purchasing each title individually, Ubisoft+ can be a cost-effective solution. It is worthwhile to visit the official Ubisoft website or the Ubisoft+ section for the most current information regarding the subscription service, including pricing details and available titles. This can help users determine if the service aligns with their gaming preferences....