Ubisoft Customer FAQ

If your account has been compromised, it's important to take action immediately. You should reset your password through the Ubisoft account recovery process. Additionally, make sure to review any associated email accounts for security and consider enabling two-factor authentication for added protection. Follow the steps provided on the Ubisoft website for account recovery and regain control of your account.

If Rainbow Six Siege is prompting you for an activation code, it may be due to a linking issue between your Steam and Ubisoft accounts. When purchasing through Steam, your game should automatically link to your Ubisoft account. However, if it is requesting an activation code, ensure that your Ubisoft account is linked properly in the Ubisoft Connect settings. If further assistance is needed, there is a link to the most up-to-date contact information right here on this page.

We understand that this can be frustrating. If you no longer have access to the email linked to your account, you will need to follow the account recovery procedures that are available. This may involve verifying your identity through other means to regain access to your account. Be sure to check the recovery options provided on the Ubisoft account login page.

We recommend first removing your phone number from your old Ubisoft account. Go to account settings and select "Security Settings", then click on "Phone Number" and select "Delete". After doing this, log into your new account, open your account settings, select "Security Settings", navigate to the "Phone Number" option and input your phone number in the space provided. This will link your phone number to your new Ubisoft account. Please remember to verify your phone number after adding it to the new account.

Abandon sanctions in Tom Clancy's Rainbow Six Siege are applied if the game detects you have left a match early or disconnected from the game server while a match is ongoing. The game may consider your Xbox reset as an unfair departure from the match. To minimize such occurrences, ensure you have a stable internet connection for online play. Sanctions typically last for a set amount of time and then are automatically lifted. If you believe this sanction is in error, we recommend reviewing Ubisoft's disconnection policy to better understand under what circumstances might a penalty be triggered.