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VRBO Customer FAQ

Top Answers & How-to Guides

What is VRBO's Phone Number?

The question we are asked most often is about how to talk to VRBO customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Update My Account Info on VRBO?

Updating your account information on Vrbo is a straightforward process. Begin by signing in and navigating to your account...
Ask any question you have about VRBO customer service, get an answer now.

Recent VRBO Customer Questions

If client cancels their booking within time frames is all money paid refunded including VRBO fees and taxes

The cancellation policy regarding refunds, including VRBO fees and taxes, is determined by the individual homeowner or property manager. Most commonly, if you cancel within the allotted timeframe, you may receive the rental amount back, but this may not include the service fees. As for taxes, it depends on the local tax laws of the area the property is located in. Cancellation policies can vary, so it's crucial to read and understand these before renting a property. VRBO does not control these policies, and all refunds are at the discretion of the property owner or manager. Check your booking confirmation email to review your exact cancellation policy.
Asked May 15, 2024 6:30 PM

Taxes on my property are not correct

Taxes on your property are determined based on the tax laws and regulations of the location of your property. If the taxes on your rental appear to be incorrect, it could be because of changes in local tax rules or a miscalculation. VRBO doesn't have direct control over taxation and strictly follows local tax regulations. If you believe there's an error, please consult with a local tax authority or a tax professional to confirm your tax liability. Remember, it's crucial to ensure your tax information is accurate, as you're responsible for all tax obligations associated with your rental property.
Asked Mar 1, 2024 1:28 AM

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Policies and Fees

What Is VRBO's Coronavirus Change or Cancellation Policy?

Before traveling, check the Sherpa tool for any travel restrictions at your departure destination. Consider buying travel...

How Do I Get a Refund from VRBO?

Vrbo refunds can take up to five days, and you must cancel the reservation first. Review and understand the cancelation policy...

What Is VRBO's Cancellation Policy?

VRBO offers rentals across the globe. Cancellation policies depend on the property, and property owners can create custom...

How Much Is the Processing Fee with VRBO?

If you are a homeowner who is looking to rent out your home on VRBO, you may be wondering what the processing fee is for VRBO....

Does VRBO offer any travel insurance options for bookings?

VRBO does not directly provide travel insurance but collaborates with third-party insurers to offer options during the booking...

What Is VRBO's Policy on Cleaning Fees and Other Charges?

VRBO's cleaning fees and charges vary by property, as each owner determines their fees. Cleaning charges typically cover...

Are There Any Service Fees for Bookings on VRBO?

Service fees are generally included in VRBO bookings, added to the total cost to cover operational expenses. The fees can vary...

What Is VRBO's Policy Regarding Additional Guests and Fees?

VRBO allows property owners to set their own rules about additional guests and fees. The standard rental price usually covers a...

Booking and Reservations

How Do I Book a Trip with VRBO?

Search for vacation rentals on VRBO to book your trip. Browse properties by destination and date range, then filter your search...

How Do I Cancel My Booking on VRBO?

If you change your mind about your booking on VRBO, you can cancel it and request a refund very easily with these helpful tips.

What are the payment options available on VRBO?

VRBO provides various payment options, including major credit cards and sometimes debit cards or bank transfers, depending on...

Can I make changes to my booking after it has been confirmed?

Yes, guests can typically modify their confirmed bookings, but the procedure and available options depend on the property's...

Is there a minimum or maximum stay requirement for bookings on VRBO?

Each VRBO property owner determines their own minimum and maximum stay requirements, leading to variations among listings....

Can I add additional guests to my booking?

Policies for adding guests on VRBO vary by property, so it is important to review individual listings. Guests can typically...

How Do I Make Changes to My Booking on VRBO?

To adjust a booking on VRBO, users should log into their account, go to "My Trips" or "My Reservations," and select the...

Customer Support

What Do I Do If I Never Received a Confirmation Email from VRBO?

If you're not getting confirmation emails from Vrbo, it's possible that the Vrbo email address is blocked. Add...

How Do I Dispute a Charge with VRBO?

Log in to your VRBO account and locate the reservation to dispute a charge with VRBO. Click More and select Dispute a Charge...

How Do I File a Complaint About the Property to VRBO?

If you have a concern or a complaint about a Vrbo listing, call the host to give them a chance to respond to or resolve the...

How Do I Update My Account Info on VRBO?

Updating your account information on Vrbo is a straightforward process. Begin by signing in and navigating to your account...

What Should I Do If I Have a Problem with My Property During My Stay?

In case of a problem with the property during your stay, review your host's listing for instructions and contact details....

Cancellations and Refunds

How Do I Cancel My Trip with VRBO?

You've planned your trip, booked your VRBO, and then something happens and plans have to change. VRBO has made it easy to...

How Do I Get a Refund Through VRBO?

Follow our helpful tips for instructions on how to get a refund from VRBO.

Listing Management

How Do I Edit My Listing on VRBO?

If you have a listing with Vrbo then you will sometimes need to update the listing. There are different procedures to follow...

How Do I Cancel a Listing on VRBO?

If you want to cancel your VRBO listing, you can do it by going to the VRBO website, signing in, and clicking on the "Cancel...

How Do I List My Property on VRBO?

VRBO is a vacation rental marketplace where property owners can offer different types of properties and travelers can book them...

How Do I Verify a Listing's Authenticity on VRBO?

To ensure a listing's legitimacy on VRBO, travelers should carefully review the listing details, examine guest reviews, check...

Property Issues

What happens if the property I rented is not as described?

If a rented property does not match its description, guests should document issues, contact the owner for solutions, and, if...

How does VRBO handle security deposits?

VRBO establishes guidelines for security deposits, which owners collect to cover potential damages or extra cleaning fees....

What is VRBO's policy on pet-friendly accommodations?

VRBO allows property owners to choose their pet policies, leading to varying rules for each listing. Guests can filter searches...

Can I Use VRBO for Long-Term Rentals?

VRBO can accommodate long-term rentals, despite its primary focus on shorter stays. Many hosts list properties for extended...
We look to the VRBO issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
VRBO issues reported to GetHuman
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