To VRBO Customer Support*To Ivan**I have a major issue and concern about the way you de...

GetHuman-roelsno's Reembolsar un problema de cargo con VRBO de noviembre 2022

Ayuda con mi problema VRBO
First: share to improve GetHuman-roelsno's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-roelsno may need:
Nombre en la reserva, referencia de reserva, dirección de facturación y dirección de correo electrónico en la cuenta
The issue in GetHuman-roelsno's own words
To VRBO Customer Support*To Ivan**I have a major issue and concern about the way you deal with payment problems of owners*please note the following **concerns property ******reservation id HA-TB**XJ*Jocelyn Robinson*Wed, ** Sept Check out Wed, ** Sept*booked originally * couple * children *Checked in * couple * toddlers plus * baby *there is an extra charge for *th person **The booking was changed accordingly to * couple plus * children , the extra charge was payed by Jocelyn Robinson with creditcard to VRBO**The customer stayed the complete booking period * * nights**the customer had no means to communicate via his cellphone ! ****** Oct, *:***Chargeback filed*Original payment*€ *,***.***on ***********Deducted from your account*€ *,***.***on ***********Our team is responding to this claim on your behalf and will let you know when it’s resolved. This can take up to six weeks.*If the claim is resolved in your favour, the chargeback payment will be returned to your account.**I did not get a clear notification per email on this, nor an explanation of the reason why , on what basis , mrs Jocelyn blocked the payment ...specialy as they stayed the whole period without any complaint - except that internet was not available for half a day due to technical cable *modem problem beyond our control ( provider caused problem) see my message **meanwhile I notice that VRBO reduced my payouts with the amount of this booking : minus ****,** euro !!!**I politely request you to supply me with explanation : *What is the problem , what is the basis to claim this charge back , what do you do about this ? and what will be the outcome?**kind regards*No*l Roels**************

GetHuman-roelsno did not yet indicate what VRBO should do to make this right.

How GetHuman-roelsno fixed the problem

We are waiting for GetHuman-roelsno to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common VRBO customer problems.
¿Cómo edito mi listado en Vrbo?¿Cómo cancelo un listado en Vrbo?¿Cómo publico mi propiedad en Vrbo?¿Cuál es la tarifa de procesamiento con Vrbo?¿Cómo obtengo un reembolso a través de Vrbo?
Do you have a customer issue as well?
We can help you get VRBO's attention and get better help faster. Tap below to get started.
¿Tienes VRBO problemas también?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

VRBO

Reembolsar un problema de cargo
Reported by GetHuman-roelsno
nov. 20º, 2022 - hace 2 meses
Not resolved
Visto por 11 clientes hasta ahora
Problema similar a 36 otros
0 clientes que siguen esto

Timeline

GetHuman-roelsno comenzó a trabajar en este problema
nov. 20º, 2022 7:49pm
GetHuman-roelsno indica que el problema aún no se ha solucionado.
nov. 20º, 2022 7:50pm