VRBO Customer FAQ

Before traveling, check the Sherpa tool for any travel restrictions at your departure destination. Consider buying travel insurance...

Vrbo refunds can take up to five days, and you must cancel the reservation first. Review and understand the cancelation policy of each...

VRBO offers rentals across the globe. Cancellation policies depend on the property, and property owners can create custom guidelines....

If you are a homeowner who is looking to rent out your home on VRBO, you may be wondering what the processing fee is for VRBO. If you...

VRBO does not provide travel insurance directly, but it does have a partnership with third-party insurance providers that offer coverage...

VRBO's policy on cleaning fees and other charges typically varies by listing, as each property owner has the discretion to set their In addition to cleaning fees, guests may encounter other charges, such as service fees or additional fees for amenities like pets, extra guests, or pools. These costs should be clearly listed in the rental agreement and during the booking process, allowing guests to see the total cost before finalizing their reservation. It is advisable for guests to carefully review all fees associated with a booking on the property page. Transparency is key, and property owners usually strive to provide a breakdown of all applicable charges. For the most accurate and up-to-date information on fees, guests should refer to the specific listing they are considering or the current web page....

VRBO has specific policies regarding additional guests and associated fees that property owners can set according to their preferences. It is important for potential renters to carefully review the property's listing details before booking. This information can usually be found in the house rules or pricing section. If there is any uncertainty regarding the number of guests allowed or the associated costs, it is advisable to clarify this directly with the property owner through the platform's messaging system. Renters should also ensure they are aware of any policies regarding children or events, as these can influence the overall guest count and associated fees. For the most accurate and current information, it may be helpful to refer to the specific listing on the VRBO website....

Yes, there are typically service fees associated with bookings on VRBO. These fees are added to the total cost of your reservation...

Search for vacation rentals on VRBO to book your trip. Browse properties by destination and date range, then filter your search to...

If you change your mind about your booking on VRBO, you can cancel it and request a refund very easily with these helpful tips.

VRBO offers a variety of payment options to cater to the different preferences of both travelers and property owners. Typically, guests It is important to note that not all property listings on VRBO will have the same payment methods available, as the choice ultimately lies with the individual property owner regarding which options they provide to guests. Furthermore, VRBO has a secure payment system designed to protect users by allowing transactions to go through its platform, ensuring a level of safety when making financial exchanges. When booking a property, travelers should carefully review the payment details provided on the listing page. This will offer a clear understanding of the accepted payment methods for that particular rental. For the most current information on payment options, it is advisable to check the relevant section on the VRBO website or directly within the booking process....

Yes, changes to a booking after it has been confirmed are generally possible, but the exact process and options available may depend...

When it comes to minimum or maximum stay requirements for bookings on VRBO, each property owner sets their own policies. This means Travelers can find the specific minimum and maximum stay policies in the listing details on the VRBO website. It is advisable to closely review these requirements before finalizing a booking. If you are unsure about a particular property's policies, it is often helpful to reach out directly to the property owner through the contact options available on the listing page. This approach ensures that guests have all the information needed to make informed decisions about their travel plans....

In general, policies regarding additional guests for a booking on VRBO can vary by property, as each listing may have its own specific Sometimes, hosts may allow additional guests for an extra fee, while other times they may have strict capacity limits that cannot be exceeded. It is advisable to reach out to the host directly through the messaging feature on the VRBO platform to discuss the possibility of adding more guests. Additionally, guests should consult the booking details on their reservation page to find pertinent information about the property's policies....

To make changes to your booking on VRBO, you will typically need to log into your account on the VRBO website or app. Once you are Depending on the policies of the property owner or manager, you may be able to change various details, such as the dates of your stay, the number of guests, or other specifics related to your booking. It is important to note that some properties may have strict cancellation and modification policies, which can affect your ability to make changes without incurring fees. If you find that you are unable to make the desired changes online, or if you encounter any complications, it may be helpful to review the cancellation and modification policies provided for the booking or look for contact information on the current webpage for direct assistance. Remember that timely communication with the property owner or manager can often facilitate smoother changes to your reservation....

If you're not getting confirmation emails from Vrbo, it's possible that the Vrbo email address is blocked. Add sender@messages.homeway.com...

Log in to your VRBO account and locate the reservation to dispute a charge with VRBO. Click More and select Dispute a Charge from the...

If you have a concern or a complaint about a Vrbo listing, call the host to give them a chance to respond to or resolve the concern....

Updating your account information on Vrbo is a straightforward process. Begin by signing in and navigating to your account settings....

If you encounter a problem with your property during your stay, the first step is to refer to the information provided by the host It is crucial to document the issue with photos or detailed descriptions to share with the host. This can help clarify the situation and expedite a resolution. You may also want to check the property amenities and rules sections of the listing, as they can provide context or helpful tips related to the problem at hand. Should the problem be serious or impact your comfort significantly, it is advisable to communicate with the host as quickly as possible, giving them the opportunity to address the matter. If you are unable to resolve the issue directly with the host, further resources may be available through the booking platform, where you can explore options for assistance. For additional guidance, looking on the current web page may provide more information on handling issues during your stay....

You've planned your trip, booked your VRBO, and then something happens and plans have to change. VRBO has made it easy to change or...

Follow our helpful tips for instructions on how to get a refund from VRBO.

If you have a listing with Vrbo then you will sometimes need to update the listing. There are different procedures to follow depending...

If you want to cancel your VRBO listing, you can do it by going to the VRBO website, signing in, and clicking on the "Cancel this listing"...

VRBO is a vacation rental marketplace where property owners can offer different types of properties and travelers can book them online....

To verify a listing's authenticity on VRBO, there are several key steps that travelers can take to ensure they are booking a legitimate Next, look for reviews from previous guests. Genuine properties usually accumulate a number of reviews that can provide insight into the experience others have had. Be cautious if the listing lacks reviews or if the reviews seem overly positive and generic. Another important step is to check the host's profile. A reputable host will often have a well-established profile, including verified contact details and a history of successful bookings. Lastly, if you have any concerns about specific listings, travelers might consider researching area information, such as the neighborhood and local attractions, to confirm the host's claims. For further assistance or specific questions, it is advisable to consult the relevant sections on the current VRBO website....

If a property rented through VRBO is not as described, the guest has several options to address the situation. First, it is important If the property owner is unable to resolve the issue, guests can report the situation directly through the VRBO platform. This may involve submitting a formal complaint or request for assistance, detailing the specific discrepancies and any attempts made to communicate with the owner. VRBO typically aims to support guests by investigating issues and facilitating mediation where necessary. Additionally, guests should review the specific cancellation policy associated with the rental, as this may provide options for refunds or alternative arrangements in cases where the property falls significantly short of expectations. For up-to-date information, it may be helpful to check the current web page regarding procedures and support options available through VRBO....

VRBO has specific policies in place regarding security deposits, which are an essential part of the vacation rental process. Typically, When guests book a property through VRBO, they should pay close attention to the property's listing, which will provide details about the security deposit amount, payment method, and conditions for returning the deposit. Owners often specify what damage or issues may lead to deductions from the deposit. In many cases, VRBO allows owners to manage the security deposit directly, meaning they can decide how and when to return it once the stay has concluded and the property has been assessed. For the most accurate and specific information about security deposits related to a particular listing, it is advisable for guests to review the details on the VRBO website or consult directly with the property owner or manager....

VRBO's policy regarding pet-friendly accommodations allows property owners to determine whether they will accept pets in their listings....

Yes, VRBO can be used for long-term rentals, although it is primarily known for short-term vacation rentals. Many property owners choose It is important for prospective renters to carefully review the listing descriptions as well as any rental terms and policies provided. In particular, they should pay attention to the cancellation policies and fees that may vary depending on the length of stay. For any specific details or inquiries, it may be beneficial to explore the current web page for contact information....