i received a late penalty *i thought i paid my bill *i never had this problem before

GetHuman-rlmatias's customer service issue with Valero Credit Service Center from August 2019

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The issue in GetHuman-rlmatias's own words
The problem: i received a late penalty *i thought i paid my bill *i never had this problem before
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Valero Credit Service Center

Customer service issue
Reported by GetHuman-rlmatias
Aug 9th, 2019 - a mon ago
I have an issue with Valero Credit Service Center too
Not resolved
Seen by 2 customers so far
Similar issue to 22 others
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Timeline
GetHuman-rlmatias started working on this issue
Aug 9th 3:39pm