I purchased a vanilla egift card from Walmart, I put it in my google pay for my persona...

GetHuman5943280's problema de servicio al cliente con Vanilla Visa Card de abril 2021

Ayuda con mi problema Vanilla Visa Card
First: share to improve GetHuman5943280's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5943280 may need:
Nombre del titular de la cuenta, dirección de facturación, fecha de nacimiento, últimos 4 dígitos del número de seguro social, últimos 4 dígitos de la tarjeta, dirección de correo electrónico y número de teléfono
The issue in GetHuman5943280's own words
I purchased a vanilla egift card from Walmart, I put it in my google pay for my personal use with my smart phone. My grandchildren stayed a weekend in my home March * & March *, **** one week later I was ready to make a purchase with my visa egift card through google pay and i couldn't because I didn't have enough funds to make my purchase.. So I opened my google pay to find that on March * & *th over $**.** had been paid out of my visa egift card for games from google play.. I had not purchased games for my smart phone. I searched for answers, found out the purchases had been made from my retired note *. I went to the drawer I had hidden it in and it was gone. I had my grandchildren brought back to my home, i have * grandchilsren ages * thru **, they found my phone in a drawer and took it outside with them to play with. They didn't understand the games they were playing was being charged to my visa. Appealed the matter to google play & google pay. After waiting over * weeks I finally received an answer that they would not refund my money back to my vanilla visa.. They encouraged me to reach out to vanilla egift card to try and resolve the matter which the resolve to me should be a refund.. *I did not give permission to anyone to use my account, to incur charges. I did not give authorization to pay the charges out of my account. I can send you screen shots of the charges upon your request. If you can please deny the charges and get my money refunded I would be so grateful. Thank you, *Rita Bates

GetHuman5943280 did not yet indicate what Vanilla Visa Card should do to make this right.

How GetHuman5943280 fixed the problem

We are waiting for GetHuman5943280 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Vanilla Visa Card customer problems.
¿Cómo registro mi tarjeta prepaga Vanilla?¿Cómo recupero el acceso a mi tarjeta Visa Vanilla?
Do you have a customer issue as well?
We can help you get Vanilla Visa Card's attention and get better help faster. Tap below to get started.
¿Tienes Vanilla Visa Card problemas también?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Vanilla Visa Card

Problema de servicio al cliente
Reported by GetHuman5943280
abr. 10º, 2021 - hace 6 meses
Not resolved
Visto por 10 clientes hasta ahora
Problema similar a 1727 otros
0 clientes que siguen esto

Timeline

GetHuman5943280 comenzó a trabajar en este problema
abr. 10º 12:28am