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Verizon FiOS Customer Service

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Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Verizon FiOS.

How Do I Report a Problem with My Verizon FiOS Wireless / Mobile Phone? If there was a problem with your Verizon FiOS wireless/ mobile phone, try troubleshooting it before asking the support agents for help.... Read more

How Can I Access My Verizon FiOS Bill and Settings Online? This article outlines how to access your online Verizon FiOS account. If you need to access your current and past bills online or you... Read more

How Do I Check If There's a Verizon FiOS Internet or Cell Service Outage? Something not working with your FiOS account? Did the internet just stop working? Here's how you can check for an outage. Read more

What Are the Best Cable and Internet Companies According to Acsi? The top five Internet and cable TV companies in the United States, as reported by ACSI, have significant overlap. In general, people... Read more

Is Verizon FiOS Internet Service Any Good? If you live in any of the states or cities where Verizon's Fios internet is available, you may be thinking about its suitability as... Read more

How Do I Update Information in My Verizon FiOS Account? With Verizon FiOS, you can update your name or billing address in a few simple steps. If you run into any challenges, you may contact... Read more

Is It Worth It Buy My Own Home Internet Equipment? Renting equipment from Internet providers has long been the default option for many consumers. However, some are choosing to purchase... Read more

There's more!

Click below to show 45 more questions, answers, and complete guides to common Verizon FiOS customer support problems.

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Recent reasons customers contacted Verizon FiOS:

Can't access my Fios Online account.

My new internet plan*acct*bill doesn't show up when I login. I can only see my wireles...

Internet signal has dropped considerably, needs to be reset

Fios tv service doesn’t work

I was billed an extra $* this month on my Verizon Fios bill. It should be $**.** a mont...

My bill has increased and I don’t understand why

Dvr not appearing as a selection

Replace router not getting internet speeds I paid for

"check tel line" message on phone * ***-***-****

I’d like a “large print” list of channels available to me through FIOS residential “cab...

This is my own mobile phone. I bought a brand new one. Why is it blacklist? I bought it...

Can’t login into my Verizon fios app after it logged me out. I cannot remember my passw...

I am still being charged $** for my phone. I’ve already called to complain I RETURN...

Help me with my issue

Does GetHuman work with Verizon FiOS?

GetHuman does not work with Verizon FiOS's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Verizon FiOS at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Verizon FiOS's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!