When will my order ship that I paid for last Thursday as a new customer and new service...

GetHuman-ldurst's customer service issue with Verizon Wireless from May 2019

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The issue in GetHuman-ldurst's own words
When will my order ship that I paid for last Thursday as a new customer and new service. My name is Richard Stallings the information I received after I paid on Thursday is order number ***** location Q******. The payment was taking out of my bank account. your email said I would receive shipping information within two hours and as I stated this was last Thursday four days ago. can I please get some kind of update I would like to use Verizon but I would also like to know when my phone will be shipped so I’m not paying Verizon and my other phone company thank you
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Verizon Wireless

Customer service issue
Reported by GetHuman-ldurst
May 19th, 2019 - a mon ago
I have an issue with Verizon Wireless too
Not resolved
Seen by 4 customers so far
Similar issue to 15322 others
0 customers following this
Timeline
GetHuman-ldurst started working on this issue
May 19th 4:58pm
GetHuman-ldurst indicated the issue is not fixed yet.
May 19th 10:32pm