Pet issue. Virgin subbed my dog’s (and my) departure to Delta, who will not take my dog...
GetHuman-maxvern's problema de servicio al cliente con Virgin Atlantic de octubre 2019
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The issue in GetHuman-maxvern's own words
Pet issue. Virgin subbed my dog’s (and my) departure to Delta, who will not take my dog. I did not know this until I had paid for my ticket. They must resolve this by putting us on the later flight the same day, and letting me bring my dog for the regular *** pound fee. Please change this flight to VS** instead of the substitute Delta flight which cannot work for us.
GetHuman-maxvern did not yet indicate what Virgin Atlantic should do to make this right.
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How GetHuman-maxvern fixed the problem
They refused to help and did not care. We are losing our entire tickets because we are not the sort of people who can abandon their dog. After literally hundreds of flights, this has been the one problem I cannot solve. Very very difficult.
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