not happy with our service, either we find a solution or we will go to new provider at...

GetHuman-grozier's customer service issue with Virgin Mobile from August 2019

Help with my Virgin Mobile issue
The issue in GetHuman-grozier's own words
not happy with our service, either we find a solution or we will go to new provider at end of our terms. Essentially we have fancy phones that are useless away from wifi and pay $*** per month for that privilege. We might as well go to flip phones. Other companies are being far more giving in terms of data. I had a * gig plan add on which was a bonus when I signed up. I felt our costs were too high and always growing. Your agent suggested I drop the data and said I would never get it back for the price I was being charged. So lets see what you can do for a loyal customer who pays our bills. Otherwise we will wait to closer to the end of the terms and pay the phones out and go to a new provider.**Thanks for your time.
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Virgin Mobile

Customer service issue
Reported by GetHuman-grozier
Aug 15th, 2019 - a mon ago
I have an issue with Virgin Mobile too
Fixed
Seen by 3 customers so far
Similar issue to 6084 others
0 customers following this
Items needed
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Timeline
GetHuman-grozier started working on this issue
Aug 15th 8:07pm
GetHuman-grozier confirmed the issue is fixed. Hooray!
Aug 16th 9:17pm