Updated July 4, 2025

Virgin Mobile Customer FAQ

Recent Virgin Mobile Customer Questions

mobile phone is not allowing incoming calls or text messages

If your Virgin Mobile phone isn't allowing incoming calls or texts, there could be a few possible issues. Your phone may be on Do Not Disturb mode, blocking all incoming calls and texts. Ensure that this feature is turned off. If the problem persists, it could be due to network issues. Try restarting your phone to reset the network connection. If none of these steps work, check if you've accumulated any unpaid bills, as this could also cause your services to be blocked. If after all these checks, the issue is still not resolved, it could be a technical problem that Virgin Mobile needs to address.

Asked Apr 3, 2024 7:00 PM

Help me with my Virgin Mobile customer service issue

Account Management

How Do Update My Payment Information with Virgin Mobile?

Updating your payment method through Virgin Mobile can be done in a few easy steps using the company's website or mobile app. You can...

How Do I Change My Number with Virgin Mobile?

To change your number, you can either call Virgin Mobile customer service or use the online account website to update it. Select the...

How Do I Recover a Lost Password or Pin for My Virgin Mobile Account?

Although Virgin Mobile merged with Boost Mobile and is no longer providing services, your account is intact since it's been transferred...

How Do I Update Information in My Virgin Mobile Account?

If you wish to update information in your Virgin Mobile account, you can do it on ‘My Virgin Media.' You may contact the support agents...

How Do I Change Primary Contact for My Virgin Mobile Account?

If you need to change the primary contact details for a Virgin Mobile account, follow these simple instructions.

How Do I Access My Virgin Mobile Account?

To access My Virgin Mobile account, you need to create an account by signing in at the My Account. Then enter your email address and...

How Can I Access My Virgin Mobile Bill and Settings Online?

Accessing your Virgin Mobile bill and account settings online is convenient and time-saving. By visiting the Virgin Mobile website...

How Do I Add Other People to My Virgin Mobile Account?

It is possible to add other people to your Virgin Mobile account. The process of adding a secondary account member is much more straightforward...

How Do I Track My Order from Virgin Mobile?

Virgin Mobile was shut down in January 2020. Customers were automatically transferred to Boost Mobile. Now most orders are tracked...

How Do I Report a Problem with My Virgin Mobile Internet Service?

Virgin mobile wireless and mobile phone are both products of a communication company that is called Virgin media. Virgin Media provides...

How Do I Report a Problem with My Virgin Mobile Wireless / Mobile Phone?

Virgin Media, Report, Problem

How Do I Report a Virgin Mobile Service Outage?

Before you report a Virgin Mobile service outage, you should ensure you try several troubleshooting solutions and check the network's...

How Do I Check If There's a Virgin Mobile Internet or Cell Service Outage?

If you need to check if there's a Virgin Mobile internet or cell service outage, you can use their service outage map. You may also...

How Do I Fix a Broken Virgin Mobile Phone If I Have Insurance?

A broken Virgin Mobile phone can be a huge inconvenience. If you have insurance, it is possible to repair it free of charge. Phone...

How Do I Check If Virgin Mobile Business Is Available at My Work Address?

You can check if Virgin Mobile Business is available at your work address mainly through their service coverage map. Virgin Mobile...

How Do I Check If Virgin Mobile Service Is Available in My Area?

To check if Virgin Mobile service is available at your work address mainly through their service coverage map. Virgin Mobile service...

What Should I Ask Virgin Mobile When Shopping for Cellphone Service?

Virgin Mobile offers superfast service for around 99 percent of the UK population. With added features like data roll-over, free messaging...

How Do I Switch My Cellphone Provider to Virgin Mobile?

This article outlines the process of switching your cellphone service from your current provider to Virgin Mobile. Learn how to keep...

Is Virgin Mobile Cellphone Service Any Good?

This article discusses the pros and cons of a Virgin Mobile plan to include information about data speed, pricing, devices and coverage....

Is Virgin Mobile the Cheapest Cellphone Service?

This article discusses the many facets of Virgin Mobile and how consumers can take advantage of this company's offerings to keep their...

How Do I Switch My Virgin Mobile Account to Be Paperless?

Virgin Mobile users are switching to the new billing system. You can switch your Virgin Mobile account to be paperless by registering...

How Do I Transfer My Virgin Mobile Account to Another Carrier?

If you want, you can transfer your Virgin mobile account to a new carrier. There are terms and conditions to be met. You can also choose...

How Do I Move My Virgin Mobile Service to a New Address?

You do not have to worry about relocating, you can move your favorite Virgin Mobile service with you to your new address. You can make...

How Do I Cancel My Virgin Mobile Service?

There are several ways that you can go about canceling your Virgin Mobile service. However, the method you use will determine whether...

How Do I Cancel My Service with Virgin Mobile?

If you need to cancel your Virgin Mobile account keep reading for some helpful tips on how to cancel your service with Virgin Mobile.....

Does Virgin Mobile Service Have the Best Customer Satisfaction?

This article discusses the customer satisfaction of Virgin Mobile. It shares the many specific sections listed on the company's website,...

How Do I Get in Touch with Virgin Mobile Corporate Office About a Legal Matter?

Typically, regardless of how you reach out to Virgin Mobile to resolve a legal issue, you will be redirected to the right office for...

How Do I Know If My Monthly Virgin Mobile Bill Is Too High?

You will be able to save money by calling a Virgin Mobile salesperson or visiting one of their nearest offices to arrange for a cheaper...

How Do I Get Virgin Mobile to Lower My Monthly Rate?

By contacting an agent from Virgin mobile to negotiate a deal, you will be able to save some money from your pocket. You are going...

How Do I Set Up Autopay for My Virgin Mobile Bill?

Virgin Mobile may be a discontinued brand but its customers still receive the service and support with help from Boost Mobile. You...

How Do I Make a Payment Arrangement with Virgin Mobile?

Virgin Mobile USA currently does not allow for payment arrangements or extensions. If you cannot pay for your service on time, it will...

How Much Does It Cost to Cancel My Virgin Mobile Plan?

Customers can cancel their Virgin Mobile plans by paying the required cancellation fee depending on the kind of plan you have on your...

How Do I Dispute Charges on My Virgin Mobile Bill?

You may be surprised by the amount of your Virgin Mobile bill and decide to dispute some charges. You may then decide to dispute charges...

How Can I Lower or Monitor My Virgin Mobile Bill?

Managing your bills plays a vital role in reducing the amount spent on data, calls, and texts. It is also necessary to track the usage...

How Can I Get Out of Paying My Virgin Mobile Bill?

There are many reasons for wanting to get out of paying your virgin mobile bill. Its good to do it rightly by using the cancellation...

How Can I Change or Cancel a Payment Arrangement I Made with Virgin Mobile?

Customers can cancel their payment arrangements for whatever reason. However, you must notify Virgin Mobile. You can do that by following...

How Do I Return Virgin Mobile Equipment After I've Canceled?

Users can cancel their service and return Virgin Mobile equipment to the return address given in the email.

How Do I Downgrade My Virgin Mobile Package?

Virgin Mobile offers several contract and pay as you go packages. A virgin mobile package downgrade is not always easily achievable....

How Can I Track a Lost or Stolen Virgin Mobile Phone?

Reporting the lost Virgin Mobile phone is a necessary step to ensure the thief doesn't use your account to commit a crime. Besides,...

How Can I Fix a Cracked or Broken Virgin Mobile Phone?

Examine the phone to know how badly that crack is before you make any decision. Large cracks need professional technicians. However,...

How and When Can I Upgrade My Virgin Mobile Phone?

To upgrade your Virgin Mobile phone, visit the official website and log into your account. Check your upgrade eligibility, browse available...

How Do I Unlock My Virgin Mobile Phone?

Your phone may be locked if you purchased it directly from Virgin. A locked phone can be a huge inconvenience.To unlock your phone...

How Do I Replace a Lost or Stolen Virgin Mobile Phone?

Learn how to quickly replace a lost or stolen Virgin Mobile phone.

We look to the Virgin Mobile issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.

Virgin Mobile issues reported to GetHuman

FAQ Table of Contents

Answers for More Companies

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Paying Too Much for Your Plan?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies

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Updated July 4, 2025

Virgin Mobile Customer FAQ

Top Answers & How-to Guides

What is Virgin Mobile's Phone Number?

How Do Update My Payment Information with Virgin Mobile?

How Do I Change My Number with Virgin Mobile?

Recent Virgin Mobile Customer Questions

mobile phone is not allowing incoming calls or text messages

Help me with my Virgin Mobile customer service issue

Account Management

How Do Update My Payment Information with Virgin Mobile?

How Do I Change My Number with Virgin Mobile?

How Do I Recover a Lost Password or Pin for My Virgin Mobile Account?

How Do I Update Information in My Virgin Mobile Account?

How Do I Change Primary Contact for My Virgin Mobile Account?

How Do I Access My Virgin Mobile Account?

How Can I Access My Virgin Mobile Bill and Settings Online?

How Do I Add Other People to My Virgin Mobile Account?

Service Issues

How Do I Track My Order from Virgin Mobile?

How Do I Report a Problem with My Virgin Mobile Internet Service?

How Do I Report a Problem with My Virgin Mobile Wireless / Mobile Phone?

How Do I Report a Virgin Mobile Service Outage?

How Do I Check If There's a Virgin Mobile Internet or Cell Service Outage?

How Do I Fix a Broken Virgin Mobile Phone If I Have Insurance?

How Do I Check If Virgin Mobile Business Is Available at My Work Address?

How Do I Check If Virgin Mobile Service Is Available in My Area?

Service Activation

What Should I Ask Virgin Mobile When Shopping for Cellphone Service?

How Do I Switch My Cellphone Provider to Virgin Mobile?

Is Virgin Mobile Cellphone Service Any Good?

Is Virgin Mobile the Cheapest Cellphone Service?

How Do I Switch My Virgin Mobile Account to Be Paperless?

How Do I Transfer My Virgin Mobile Account to Another Carrier?

How Do I Move My Virgin Mobile Service to a New Address?

How Do I Cancel My Virgin Mobile Service?

How Do I Cancel My Service with Virgin Mobile?

General Queries

Does Virgin Mobile Service Have the Best Customer Satisfaction?

How Do I Get in Touch with Virgin Mobile Corporate Office About a Legal Matter?

Billing and Payments

How Do I Know If My Monthly Virgin Mobile Bill Is Too High?

How Do I Get Virgin Mobile to Lower My Monthly Rate?

How Do I Set Up Autopay for My Virgin Mobile Bill?

How Do I Make a Payment Arrangement with Virgin Mobile?

How Much Does It Cost to Cancel My Virgin Mobile Plan?

How Do I Dispute Charges on My Virgin Mobile Bill?

How Can I Lower or Monitor My Virgin Mobile Bill?

How Can I Get Out of Paying My Virgin Mobile Bill?

How Can I Change or Cancel a Payment Arrangement I Made with Virgin Mobile?

Service Switching and Cancellation

How Do I Return Virgin Mobile Equipment After I've Canceled?

How Do I Downgrade My Virgin Mobile Package?

Device Assistance

How Can I Track a Lost or Stolen Virgin Mobile Phone?

How Can I Fix a Cracked or Broken Virgin Mobile Phone?

How and When Can I Upgrade My Virgin Mobile Phone?

How Do I Unlock My Virgin Mobile Phone?

How Do I Replace a Lost or Stolen Virgin Mobile Phone?

Answers for More Companies

Paying Too Much for Your Plan?