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VitalChek Customer FAQ

Top Answers & How-to Guides

What is VitalChek's Phone Number?

The question we are asked most often is about how to talk to VitalChek customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about VitalChek customer service, get an answer now.

Recent VitalChek Customer Questions

Need to talk to VitalChek representative working on my specific case to explain my particular concern. How do I talk to a person?

To talk to a VitalChek representative, you'll want to use the dedicated contact link on this page. From there, you'll be able to access the most current and accurate methods of reaching out to the VitalChek team who can then direct you to the appropriate person handling your specific case. It's designed to ensure you're able to connect with the right individual for any unique queries or concerns you might have.
Asked May 12, 2024 8:11 PM

me equivoque al escribir mi apellido

Si cometiste un error al escribir tu apellido en tu pedido de VitalChek, deberás ponerte en contacto directamente con ellos para resolver el problema. Mediante su servicio al cliente, podrás solicitar un cambio o corrección. Por lo general, necesitarán verificar tu identidad y tu relación con el documento que pediste antes de poder hacer cualquier cambio. Asegúrate de tener a mano cualquier información pertinente para facilitar este proceso. Recuerda que siempre es importante revisar cuidadosamente toda la información antes de finalizar tu pedido.
Asked Apr 8, 2024 8:58 PM

My father needs a birth certificate from America samoa

VitalChek is an authorized service that assists in obtaining certified copies of vital records such as birth certificates, directly from the government agencies that issue them. For a birth certificate from American Samoa, you would need to place an order through VitalChek's website, with all the required personal identification information and the specific details of the document you need. Be aware that processing times and fees can vary depending on the issuing agency's policies. It's recommended to check the list of VitalChek's available services for American Samoa on their website or contact local government agencies for additional information.
Asked Apr 7, 2024 4:59 PM

Never received email with confirmation order number

We apologize for the inconvenience. The confirmation email may have been inadvertently redirected to your spam or junk folder, so please check there first. Additionally, delays can sometimes occur due to high volume or technical difficulties. If after checking these possibilities you still can't locate your email, the order may not have been correctly processed due to an issue during the purchase. If possible, try the order process again. If this problem persists, you would have to contact VitalChek directly for further assistance.
Asked Apr 1, 2024 10:03 AM

Copy of my parents marriage license

To obtain a copy of your parents' marriage license through VitalChek, you need to navigate to the VitalChek website. Once there, select 'Marriage Certificate' from the drop-down menu. You'll then need to provide detailed information about the marriage, including the names of both individuals who were married, the date and location of the marriage, and why you need the certificate. Relationships that typically qualify to order this document are the child, grandchild, or spouse. Processing time can vary, make sure you allow ample time for delivery. Please note, some states have restrictions on obtaining marriage licenses and might require proof of relationship and a valid reason for requesting the document.
Asked Mar 5, 2024 10:39 PM

Help me with my VitalChek customer service issue

Order Details

How Do I Change My Name of My Birth Certificate with VitalChek?

When you need to change the name on your birth certificate, you can request the change online through VitalChek. The...

Can I order multiple copies of a vital record through VitalChek?

Yes, customers are allowed to request several copies of a vital record from VitalChek. When making an order, one can specify...

What types of vital records can be ordered through VitalChek?

VitalChek provides access to various vital records, such as birth, death, marriage, and divorce documents. These records can be...

Can I order a vital record on behalf of someone else through VitalChek?

Yes, ordering a vital record for someone else is allowed through VitalChek, but specific requirements must be fulfilled,...

Order Tracking

How Do I Track My Order with VitalChek?

You can track your order with VitalChek using your eight-digit order number and six-digit PIN. You will find both of them in...

How Do I Track My VitalChek Order?

Once you have made your order on VitalChek, you can track it through the VitalChek website on the tab 'Manage My Order with...

How long does it take to receive my order from VitalChek?

The timeline for receiving an order from VitalChek varies based on document type, issuing agency processing times, and selected...

Payment and Fees

What forms of payment does VitalChek accept?

VitalChek generally accepts major credit cards such as Visa, MasterCard, American Express, and Discover. Payment options may...

Can I request a refund for my VitalChek order?

VitalChek has established refund policies that vary based on service type and circumstances. Refunds may be possible under...

Are there any additional fees associated with ordering through VitalChek?

VitalChek usually imposes extra fees beyond standard charges for vital records, which may include service and expedited...

Shipping Information

Is VitalChek available internationally?

VitalChek mainly operates in the United States, providing access to vital records. However, people outside the U.S. can still...

Does VitalChek offer expedited shipping options?

VitalChek provides expedited shipping options for quicker delivery of vital records. Customers can choose from different...
We look to the VitalChek issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
VitalChek issues reported to GetHuman
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