I would like to have a new tablet what i'm paying for

GetHuman6434867's problema de servicio al cliente con Vodafone (UK) de agosto 2021

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The issue in GetHuman6434867's own words
hi I am writing with regards to an email I sent at the beginning of august, in October **** I sent my huawei tablet in to be repaired and was told there wasnt a replacement available and was given a samsung tablet in its place, no charger and no box. I hadnt heard anything from vodafone about when I would get a replacement. The samsung was obviously not a new product and when I rand the insurance people was told that the samsung wasnt registered and the only tablet on the system was the huawei. I am annoyed about the fact that im paying for a product I dont have. They told me to find the receipt for the exchange and they could help. I have that receipt with product numbers and dates so what should I do now. I would like to settle this as soon as possible and get the product im paying for.

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I have been a customer a long time because had no problems in the past
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Vodafone (UK)

Problema de servicio al cliente
Reported by GetHuman6434867
ago. 20º, 2021 - hace 5 meses
Not resolved
Visto por 16 clientes hasta ahora
Problema similar a 922 otros
0 clientes que siguen esto

Timeline

GetHuman6434867 comenzó a trabajar en este problema
ago. 20º, 2021 12:45pm