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WalMart Customer FAQ

Top Answers & How-to Guides

What is WalMart's Phone Number?

The question we are asked most often is about how to talk to WalMart customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Find My WalMart Account Number?

If you've lost or can't remember your Walmart account number, you can track it down a couple of different ways. The easiest...

Is It Possible to Merge Two WalMart Accounts?

If you want to merge two Walmart accounts into one, you're out of luck. There is no way to do that, even if you own both of the...
Ask any question you have about WalMart customer service, get an answer now.

Recent WalMart Customer Questions

How can I order 20 of the same product?

To order 20 of the same product on Walmart's website, simply search for the product you want, select it, and choose the quantity option to increase it to 20 before adding it to your cart. Once you have reviewed your cart and ensured the right quantity is listed, proceed to checkout to complete your order.
Asked May 2, 2025 10:40 PM

How do I order more of the same item without it being in stock?

If an item is currently out of stock, you won't be able to reorder it directly. You can check the product page for restock updates or availability notifications. Alternatively, you might consider looking for similar items on the website or visiting a nearby Walmart location.
Asked May 2, 2025 10:39 PM

what's the difference between a deactivated account and a suspended account?

A deactivated account is one that has been completely closed and cannot be accessed unless it is reinstated. In contrast, a suspended account is temporarily disabled, often due to violations of terms of service, but can be restored after resolving the issue.
Asked Apr 7, 2025 8:23 PM

I need to have my medication delivered to my home how do I sign up

To have your medication delivered to your home, you can sign up for Walmart's pharmacy delivery service through the Walmart app or website. Simply create or log into your account, navigate to the pharmacy section, and follow the prompts to enroll in home delivery for your prescriptions. You'll need to ensure that your medications are eligible for delivery.
Asked Feb 17, 2025 6:17 PM

My father had ordered some cereal from Walmart and it was the wrong kind. How can I return this for him?

To return an item like cereal to Walmart, you can take it to a Walmart store along with the receipt or order confirmation. If the return is within the allowed return window, you can visit the customer service desk for assistance. Alternatively, if the purchase was made online, you may initiate a return through your Walmart account or the email confirmation received. Follow the prompts to print a return label if applicable, and then send the item back according to the instructions provided.
Asked Jan 24, 2025 6:13 PM

Help me with my WalMart customer service issue

Account Management

How Do I Find My WalMart Account Number?

If you've lost or can't remember your Walmart account number, you can track it down a couple of different ways. The easiest...

Is It Possible to Merge Two WalMart Accounts?

If you want to merge two Walmart accounts into one, you're out of luck. There is no way to do that, even if you own both of the...

How Do I Unlock My WalMart Account?

Walmart is one of the largest retail companies in The United States, having a customer base that makes it the second largest...

How Do I Reset My WalMart Password?

This article outlines the steps to resetting your Walmart online password (whether you're just updating your password for...

Gift Cards

If I Don't Claim a WalMart Gift Card, What Happens?

Walmart gift cards never expire, but it's recommended you use them or add them to your account. Any unclaimed gift cards can...

How Do I Transfer a WalMart Gift Card to Another Account?

Walmart gift cards are accepted in any of the stores and can be used to make purchases of items from any department. You can...

How Do I Buy a Gift Card from WalMart?

Log in to your account and select the Gift Cards option to purchase a gift card from Walmart. Browse the available options or...

How Do I Check the Balance on My WalMart Gift Card?

Walmart gift cards are an ideal gift for any occasion. They come in various amounts and you can even personalize them with a...

How Do I Send Someone a WalMart Gift Card?

For the hard-to-shop-for person on your list, a Walmart gift card is an excellent way to allow the recipient to purchase what...

How Do I Use My WalMart Gift Card for My Purchase?

Using your Walmart gift card can help you get the items you want without spending your cash. Walmart gift cards can be added at...

What Do I Do If My WalMart Gift Card Balance Won't Load?

If one of Walmart's gift card balance checking tools won't load or display your Walmart gift card's balance, you should figure...

How Do I Activate My Walmart Gift Cards?

Walmart offers gift cards to its customers which they can load cash in and use to buy gifts for loved ones. However, to use the...

Delivery Issues

What Should I Do When WalMart Delivery by Usps Is Missing?

When your Walmart delivery by USPS goes missing, you have the option to file a claim with Walmart and the USPS to try to locate...

How to Report an Issue with WalMart Delivery?

To report to Walmart about a delivery issue, fill out the online contact form if you prefer using that method of communication....

How Do I Complain to WalMart About a Late Delivery?

Before contacting Walmart regarding a late delivery, check for the status of your order first and the carrier for any shipping...

How Do I Track My Deliveries on WalMart?

After purchasing from Walmart, tracking your order is easy. Simply use the tracking link sent to your email or check...

Returns and Refunds

How Do I Request a Refund to a Gift Card from WalMart?

Walmart gift cards can't be replaced, returned nor refunded. If you purchased an item with your gift card, the refund amount...

How Do I Return My Item to WalMart?

Most items bought at Walmart.com or in-store can be returned 90 days after purchase. Items bought online can be returned by...

How Do I Exchange an Item from WalMart?

Walmart has a very customer-friendly return policy. When it comes to returns, no matter what the policy says, a store manager...

Does WalMart Pay for Shipping on Returns or Exchanges?

You may get free shipping for returns or exchanges on Walmart. You need to contact the customer service team first. They will...

How Do I Track My WalMart Return?

To track a package purchased from Walmart.com, you will need the email address used when the order was placed along with the...

How Do I Check That Status of My WalMart Refund?

When you return an item to a Walmart store, you should receive your refund in 3 to 5 business days. Refunds for all purchases...

How Do I Return an Item from WalMart?

This guide helps Walmart customers with returning online and in-store purchases. Online customers can use their Walmart account...

What's the Best Way to Get a Refund from WalMart?

It might be a daunting task to get a refund for goods once you've bought them. That's why GetHuman helps in solving service...

How Do I Get a Refund from WalMart?

If you have purchased something from Walmart that you now wish to return, you are likely eligible for a refund. Follow these...

Deals and Promotions

How Do I Find Black Friday Deals for WalMart?

As a major retailer, Walmart generates a lot of call traffic from the millions of customers shopping at various stores in the...

How Do I Find Cyber Monday Deals for WalMart?

Walmart gives discounts on their items during Cyber Monday. To find these deals, you can follow Walmart on their social media...

Order Management

How Do I Make an Order for the WalMart Black Friday Event?

Walmart has decided to have three Black Friday events in 2020 rather than sticking to the traditional Friday event. This is to...

How Do I Return an Item to WalMart from Their Black Friday Sale?

This article describes what to do if you bought something from Walmart's Black Friday sale and need to return it. The article...

How Do I Return an Item to WalMart from Their Cyber Monday Sale?

This article discusses what to do if you purchased something from Walmart's Cyber Monday sale and have to return it. The...

How Do I Make an Order for the WalMart Cyber Monday Event?

Walmart gives offers on their items during the Cyber Monday event. You can find these deals on Walmart's official website, on...

How Do I Track My WalMart Order?

Being able to track your online Wal-Mart purchases is made even more convenient and straightforward with using the app to track...

How Do I Cancel a WalMart Order?

Walmart.com provides its customers multiple ways to easily cancel or return their Walmart order. Should you encounter issues...

What Do I Do If My WalMart Order Is Missing an Item?

This article describes what to do if a Walmart order was received with missing items or parts. It covers both returns by mail...

What Do I Do If Some of Items in My WalMart Order Are Missing?

When ordering from Walmart, it's important to know that items may be shipped from different warehouses and arrive separately...

How Do I Get Help with a Problem with My WalMart Order?

So, how can you get help when there is a problem with your Walmart order? Read on to find out everything that you need to know.

Miscellaneous

How Do I Return an Item to WalMart?

Walmart has a return policy for defective items. To initiate a return, log into your account on the Walmart app, go to your...

Payment Information

What payment methods does WalMart accept?

Walmart accepts multiple payment methods for convenience, including cash, debit and credit cards, gift cards, and mobile...

Can I use multiple payment methods for my online order?

Walmart typically allows only one payment method per online order, except for using multiple gift cards. Other payment types,...

What is WalMart’s price matching policy?

Walmart's price matching policy allows customers to match lower prices on identical items from competitors, provided they...

Does WalMart offer a price adjustment if an item goes on sale after purchase?

Walmart does allow price adjustments if an item purchased goes on sale within a certain period, usually seven days. Customers...

Does WalMart offer a warranty on purchased items?

Walmart does not provide its own warranty on products, but many items may have a manufacturer's warranty. Additionally, their...

Can I return an online purchase to a physical WalMart store?

Yes, online purchases can be returned to a physical Walmart store. Customers should bring the item in its original packaging...
We look to the WalMart issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
WalMart issues reported to GetHuman
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