XGear Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about XGear customer service, archive #1. It includes a selection of 2 issue(s) reported July 29, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am extremely disappointed with the XGear camouflage Cooler chair I purchased for my husband's birthday two months ago. He just tried to use it for the first time, and as soon as he sat down, the back bar bent, causing him to fall backwards. I specifically checked the weight limit before buying it, which was stated as 250lbs. My husband weighs around 230lbs, well below the limit. For a $40 chair to break within 30 seconds is unacceptable. I'm unsure if it was a defective chair, but given the weight limit, it should not have bent as it did. Please reach out to me via email; I can provide photos of the chair and the original box. Thank you.
Reported by GetHuman3328962 on Monday, July 29, 2019 12:31 PM
I recently placed an order and received one part of it, a shirt that was supposed to match a pair of Jordan Retro 13 Lucky Green sneakers but instead, the shirt I got is teal. This doesn't match the shoes at all. I'm still waiting for the matching green hat to arrive, and I'm concerned it won't match the teal shirt I received. I attached a picture for reference. I need these items for a birthday gift, so I hope someone can help me sort this out soon. I've sent several emails with no response, so I might have to escalate this through PayPal since all three items were supposed to be shipped together and only one has arrived, and it's incorrect.
Reported by GetHuman5250454 on Thursday, September 10, 2020 5:35 PM

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