Dead Space (original) has been removed from my library for no reason. I go to download...

GetHuman-jebuslor's customer service issue with Xbox from June 2019

Help with my Xbox issue
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The issue in GetHuman-jebuslor's own words
Dead Space (original) has been removed from my library for no reason. I go to download it again, it says I need to purchase it. I likely downloaded it when it was free for Xbox Gold members, which I have been for several years straight. It’s recorded on my Xbox One as being played. I’ve looked this up online, and it seems to be a problem with this game in particular. Please help me out, thank you
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Xbox

Customer service issue
Reported by GetHuman-jebuslor
Jun 16th, 2019 - 4 mons ago
I have an issue with Xbox too
Not resolved
Seen by 5 customers so far
Similar issue to 134599 others
0 customers following this
Timeline
GetHuman-jebuslor started working on this issue
Jun 16th 10:59pm
GetHuman-jebuslor indicated the issue is not fixed yet.
Jun 25th 5:42pm
GetHuman-jebuslor indicated the issue is not fixed yet.
Jun 25th 7:12pm
GetHuman-jebuslor indicated the issue is not fixed yet.
Jun 25th 7:12pm