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Xcel Energy Customer FAQ

Top Answers & How-to Guides

What is Xcel Energy's Phone Number?

The question we are asked most often is about how to talk to Xcel Energy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I view my energy usage history?

Customers can view their energy usage history by logging into the online account portal at xcelenergy.com. This portal provides...

How can I enroll in paperless billing with Xcel Energy?

To enroll in paperless billing with Xcel Energy, users should log into their online account on the Xcel Energy website. If they...
Ask any question you have about Xcel Energy customer service, get an answer now.

Recent Xcel Energy Customer Questions

Cost to bring Gas & Electricity to vacant lot in City of Broomfielld?

The cost to bring gas and electricity to a vacant lot can vary greatly based on several factors like the distance from existing lines, the type of terrain, required permits, and local regulation fees. Xcel Energy would have to conduct a specific survey and analysis to provide an accurate quote. We recommend reaching out directly to Xcel Energy for a site-specific quote. Be ready to provide the exact address or location, size, and intended use of the lot for the most accurate estimate.
Asked May 13, 2024 9:20 PM

I need to set up a Payment arrangement

Setting up a payment arrangement with Xcel Energy is straightforward. You can simply go to their website, log into your account and find the payment options under the billing and payment tab. There, you will find an option for 'Payment Arrangement'. Select that, and follow the prompted steps to set up the arrangement. Remember, you have to be registered and signed into their online system to do this. If you're having trouble signing in or registering, just click 'Need Help Signing In?' or 'New User? Register Now' on the sign-in page.
Asked May 7, 2024 7:08 AM

Help me with my Xcel Energy customer service issue

Account Management

How can I view my energy usage history?

Customers can view their energy usage history by logging into the online account portal at xcelenergy.com. This portal provides...

How can I enroll in paperless billing with Xcel Energy?

To enroll in paperless billing with Xcel Energy, users should log into their online account on the Xcel Energy website. If they...

What should I do if my bill appears to be higher than usual?

Customers who notice a higher than usual bill from Xcel Energy should first review their bill for specific charges and compare...

Outage and Safety

How do I report a power outage?

Customers can report power outages to Xcel Energy via their website's outage reporting tool or by calling a dedicated outage...

What should I do if I smell gas?

When detecting the smell of gas, it is essential to stay calm and avoid any actions that might ignite a spark. Evacuate the...

Billing and Payments

What payment options are available?

Xcel Energy presents several payment methods to suit different customer preferences, including online payments with cards or...

What are the accepted forms of payment for my bill?

Xcel Energy offers a range of methods for bill payments, including online payments through credit or debit cards and electronic...

Are there payment plans available for overdue bills?

Xcel Energy recognizes that some customers may struggle to pay their bills and typically provides various payment plans for...

Rates and Assistance

What are the different residential rate plans offered?

Xcel Energy provides several residential rate plans, including standard rates with flat fees, time-of-use rates that offer...

Are there any assistance programs available for low-income customers?

Xcel Energy provides various assistance programs for low-income customers to help manage energy costs. These programs may...

Energy Efficiency

Where can I find energy-saving tips for my home?

Xcel Energy offers a variety of online resources for finding home energy-saving tips, including advice on efficient appliances,...

What resources are available for energy efficiency rebates from Xcel?

Xcel Energy provides various resources for energy efficiency rebates, including programs for appliances, heating and cooling...
We look to the Xcel Energy issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Xcel Energy issues reported to GetHuman
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