Xfinity Customer FAQ

To cancel your Xfinity internet service, you can follow the cancellation process outlined in your account settings on the Xfinity website or app. You'll need to log in to your account and navigate to the appropriate section for managing your services. If you prefer, you can also visit the link here on this page for the most up-to-date contact information to speak with a representative who can assist you with the cancellation.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

There is a link to the most up-to-date contact information right here on this page. It may help to try different options available in the automated system or explore the online support resources for troubleshooting tips.

If you experience no dial tone on your landline after installing a new modem and see that voice and data are offline, it may indicate a connectivity issue. Ensure that your modem is properly set up according to the installation instructions. Check that all cables are securely connected and that the modem is powered on. Sometimes, it may take a few minutes for the service to fully activate after installation. If the problem persists, please refer to the troubleshooting section to resolve the issue effectively.

If your remote is not working despite having good batteries, try resetting it by removing the batteries and pressing every button for 30 seconds. Then, reinsert the batteries properly. Make sure there are no obstructions between the remote and the device it controls. If the issue persists, consider trying to pair the remote again with your device by following the appropriate pairing instructions specific to your remote and equipment.