Yahoo Customer FAQ

It sounds like you are experiencing issues accessing your email account. If the Yahoo help line you called disconnected, there may be an issue with the number or service. You will find the most up-to-date contact information right here on this page to assist you further with your email access issues.

Error code 15 typically indicates a temporary issue with Yahoo's servers. This can happen during maintenance or due to high traffic. Try refreshing the page or logging in again later. If the problem persists, clearing your browser cache or trying a different browser might help.

If you can't access your emails and the phone number linked to your account for two-step verification is no longer in use, you will need to follow the account recovery process. This usually involves verifying your identity through alternative methods, like recovery email or security questions. Please look for options available on the login page to help you recover your account.

To fix your Yahoo account to receive emails, first, check your internet connection. Ensure your email settings are correctly configured, and verify that your inbox isn't full. You can also try refreshing the page or logging out and back into your account. Check your spam or junk folder for misplaced emails. If you've set up filters, ensure they aren’t preventing emails from arriving in your inbox. If the problem persists, consider resetting your password or reviewing your account settings for any issues.

If you're trying to recover your Yahoo account associated with an old phone number, go to the Yahoo Sign-in Helper. Enter your email address or mobile phone number, and follow the prompts. You may be asked to confirm your identity through alternative recovery methods, such as an alternate email address. If you no longer have access to the old number, use any other recovery options available during the process to regain access. Your ability to recover the account may depend on the information you can provide.