Yahoo Customer Service Issues

Archive 121

The following are issues that customers reported to GetHuman about Yahoo customer service, archive #121. It includes a selection of 20 issue(s) reported December 1, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Bonjour, je suis M. Joël REMION. Mes deux filles et moi avons reçu un e-mail d'un expéditeur nommé [redacted], nous informant que nos comptes Gmail ont été piratés avec tous nos mots de passe compromis. Le message nous menace de diffuser nos données sur des sites pornographiques à nos contacts si nous ne payons pas [redacted] dollars en bitcoins. Il est crucial de prendre des mesures immédiates pour identifier ce fraudeur et prendre des mesures disciplinaires. Merci de répondre rapidement.
Reported by GetHuman-jremion on Thursday, December 1, 2022 11:41 AM
I would like to request Yahoo Finance to explain the reason for the controversy surrounding my message board post. My comment is based on facts, accuracy, and honesty. Allowing deceptive individuals to dominate the board by flagging posts that challenge their fictional narratives is concerning. Brad, you may be too lenient. J assured this stock would never drop below $1, and now it's at 1 cent. When subtle criticisms are made about this stock, it reflects poorly on those, like myself, who invested in it. However, when correct, criticism is valid. You are justified in highlighting the deficiencies in over-hyped statements. It amuses me how defensive individuals become when faced with light-hearted jests about their past outlandish claims. I reviewed Auxly's news updates, hoping for positive remarks from Hugo that would support the stock and enhance shareholder value without deceit. The absence of recent substantial news, except for August 10th, is disappointing. Routine updates on quarterly reports are mundane and do not help investors. One would anticipate that a competent and forward-thinking company like Auxly would provide uplifting information to aid investors. My post deserves reinstatement, and the individual responsible for its removal should be banned for being a disruptive force on the platform. Thank you, Brett
Reported by GetHuman7993234 on Thursday, December 1, 2022 10:43 PM
My cousin, Paul C Grafton, has had his Yahoo email account ([redacted]) hacked recently. The hacker changed the password, and Paul can no longer access his account. The hacker is sending scam messages requesting money for a fake little girl's birthday party. The situation is concerning as some people have fallen for this scam. Paul C Grafton's mobile phone: [redacted] My mobile phone: [redacted] My email: [redacted] Thank you for any assistance, -John
Reported by GetHuman7996480 on Saturday, December 3, 2022 3:35 AM
Dear Team, I recently reached out regarding the restoration of my account. A ticket was created with the number [redacted]3, and I underwent verification with your staff. However, I have not received any updates since then. For communication, you can reach me at [redacted] or [redacted] Your prompt investigation on this matter is highly appreciated as it is urgent.
Reported by GetHuman7997502 on Saturday, December 3, 2022 4:58 PM
I'm having trouble accessing all my Yahoo incoming emails. Every time I try to sign in, I'm prompted to confirm if I'm not a robot. After confirming, I'm supposed to receive an 8-digit code to my email, but I can't receive it. It's been three days now, and I have important emails waiting. I need assistance as soon as possible. My old email is [redacted], and I'm relying on my secondary email to get a response to this issue.
Reported by GetHuman-cwbates on Sunday, December 4, 2022 7:54 PM
After logging into my Yahoo email account using my username, I completed a security check to prove I'm not a robot. Despite receiving a green check mark and clicking "continue," a message stating, "Uh-oh...we can't sign you in at the moment. Please try again later," appears. This issue has persisted for two days on my PC, while I can still access my Yahoo email on my iPhone. I hope this is not an intentional tactic by Yahoo to push users towards paid tech support services.
Reported by GetHuman-tomtarbo on Tuesday, December 6, 2022 4:22 PM
Hello, I am reaching out on behalf of my Mom who is experiencing trouble with her Yahoo account. She discovered that she was locked out of her account and suspects it may have been compromised. The issue arose when she attempted to login and found her password was not accepted. When she tried to reset the password, she was prompted for a recovery number or email which she had never set up. Consequently, she is currently unable to regain access to her email account.
Reported by GetHuman-mlwesany on Wednesday, December 7, 2022 5:01 PM
I keep receiving "account is out of date" notifications on my Gmail and Yahoo email accounts, which are connected. Despite my attempts to resolve the issue, the process loops back to requesting my email address to fix the problem, which I can't access due to the "out of date" alert. This issue resurfaced just two weeks after speaking with a representative who had assured me she fixed it before. I have an annual subscription to Yahoo, so I'm confused about why this problem persists.
Reported by GetHuman-afret_ on Thursday, December 8, 2022 2:33 PM
Hello Yahoo Support Team, I need your assistance with locating an important email I received in October [redacted] from my company. I had opened the email and all was well. However, now that I need to refer back to it, I am unable to find it in any of my folders. The email was from "(NAME)technipenergies.com", but I cannot recall the sender's name. Your help in recovering this email would be greatly appreciated. Thank you.
Reported by GetHuman-pmartsev on Friday, December 9, 2022 9:15 AM
My mailbox got suspended due to inactivity, which is causing a problem as it's my secondary email for my Hotmail. I need to access it to verify my identity on my Hotmail account. I really need to recover this email as soon as possible, as not having access to it might result in financial loss. Thank you.
Reported by GetHuman-manongg on Saturday, December 10, 2022 12:02 AM
Hello, my name is Chandra. I am from the United States. I am having trouble with my email, [redacted] I forgot my password, and my old phone number, [redacted], is no longer in use to receive the verification code. My new phone number is [redacted]. I would appreciate any help. Thank you and have a great day. Additionally, I have a temporary email, [redacted]
Reported by GetHuman8014959 on Sunday, December 11, 2022 12:17 AM
I am encountering an issue with signing in to my Yahoo account. Despite waiting the specified 12-hour period and attempting to sign in twice, I am still unable to access my account. When I tried to sign in using my mobile number, I received an error message after providing my first and last names. I am wondering if an OTP option can be sent to either my mobile number or my alternate email address, [redacted], to resolve this matter. Thank you for your assistance.
Reported by GetHuman-naga_nar on Sunday, December 11, 2022 1:59 PM
I recently accessed my Yahoo email account after a period of inactivity and now, I am encountering issues with receiving emails from Instagram support. I am attempting to reset my Instagram password using my email, but it seems that my email is not functioning properly. To troubleshoot, I sent a test email from another account, and it was received successfully. However, crucial emails from Instagram's support team are not coming through to my Yahoo inbox. Despite receiving notifications of emails from Instagram support, my inbox remains empty. I kindly request assistance in ensuring that these important messages from Instagram support can successfully reach my Yahoo inbox. Thank you.
Reported by GetHuman8016894 on Monday, December 12, 2022 2:55 AM
I have been using my Yahoo email account for over twenty years, but last night, I was unable to log in - [redacted] I am facing issues with my Facebook, LinkedIn, and Twitter accounts being blocked alongside losing access to my Yahoo email account with important information stored. Despite trying to reach out, I have received no support or explanation. Life has been challenging in Hong Kong. I am desperately seeking assistance as my crucial data is in the Yahoo email account. Please contact me at my backup email, [redacted] If possible, reach me at +[redacted]6. Thank you. - Fiona C.
Reported by GetHuman-freeona on Monday, December 12, 2022 5:05 AM
I have been using the internet since [redacted]. I first started learning on Yahoo with my account andrewmaria77. Recently, I created a new account [redacted] on your server after a long hiatus. I have been using this account on my phone for downloading camera apps and utilizing your search engine. Lately, I've been experiencing issues with receiving SMS codes as they seem to be blocked. I have two active numbers: [redacted] and [redacted]. The latter is saved in my phone, and the former is in my router. It appears that messages from Google, Windows Live, and Amazon are not coming through properly. Thank you, Jhn
Reported by GetHuman8018379 on Monday, December 12, 2022 5:36 PM
Dear Sir/Madam, I am Sarvesh from AAF India, and we have been utilizing Yahoo email services for an extended period. However, following the renewal of my Yahoo account, I have encountered an issue where my email accounts are not operational. I continue to receive a message in the billing section prompting me to make a payment for a pending invoice due to a declined payment method. Although I successfully made the payment with my debit card, my services remain inactive. Despite attempting to submit payment using an alternative credit card, the system indicates that the payment for Invoice No. [redacted] has already been processed, referencing Bank Reference No. [redacted]. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you in advance. Sarvesh Sharma +91 [redacted] IT Head AAFM India
Reported by GetHuman8022518 on Wednesday, December 14, 2022 3:49 AM
Lately, my Yahoo email has been automatically sending all my incoming messages to the Junk folder, even the ones that are supposed to go to my inbox. I am concerned this might be related to a recent alert from Yahoo about someone trying to access my account from Nigeria. Could this be a Yahoo problem, a tactic to persuade users to switch to a new service, or just a bug? It has been over a day, and I am considering looking for a different email provider.
Reported by GetHuman8023834 on Wednesday, December 14, 2022 5:55 PM
Subject: Inbox Emails Going to Junk Folder I opened a help request with Yahoo Customer Care but couldn't provide more details. My inbox emails are going to the junk folder, and I can't open another help request. I got an alert about someone trying to access my account from Nigeria, and now my inbox is empty while junk has "[redacted]" emails from unknown senders. I can send emails fine but not receive. If this is not resolved, I might move to Gmail for better service. Your help is appreciated.
Reported by GetHuman8023834 on Wednesday, December 14, 2022 8:19 PM
I'm having trouble accessing my Yahoo account. I forgot my password, and the phone number linked to my account is outdated. I need to update my phone number and reset my password to regain access. I expected to be prompted with security questions after multiple failed login attempts, but this hasn't happened. I simply want to log in, reset my password, and update my phone number to the correct one. Thank you.
Reported by GetHuman8023885 on Wednesday, December 14, 2022 10:30 PM
Hello Yahoo, I have been a user of my Yahoo email for over twenty years. Unfortunately, last night I encountered difficulty accessing my email account: [redacted] I would appreciate your assistance in resolving this issue promptly. A significant amount of crucial information is stored in this Yahoo account. Please contact me at my alternate email: [redacted] If needed, you can reach me by phone at +[redacted]6 in Hong Kong. Thank you for your attention to this matter. Fiona C.
Reported by GetHuman-freeona on Thursday, December 15, 2022 12:55 PM

Help me with my Yahoo issue

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