How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Zappos phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, just wait on the line.
Here is how our research team describes the way the Zappos phone system greets you: amazon employee, press 4, to hear the joke of the day, press 5, we will be connecting you with a team member shortly
Below are some clips we've found from Zappos's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hello. You've reached zappos dot com powered by service.
Thank you for allowing our customer loyalty team to put a little zapp Zappos in your day.
For quality assurance, this call may be monitored or recorded.
If you are an Amazon employee or are calling about your employer provided shoe program, press four.
If you'd like to hear the joke of the day, please press five.
We'll be connecting you with a team member shortly."
Excerpt from a call with Zappos
Tuesday, March 12, 2024 10:16 PM
What are the hours and when should I call?
Zappos operates the call center for this 800-927-7671 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 185 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Zappos phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Zappos staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Zappos is Friday.The most busy day to call is Thursday.Again, this is based on a sample of 185 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Zappos is Friday.In this case, it's a no-brainer. Friday is not only the least busy day for calling this Zappos number, but it is also the day with the shortest hold times.
Why call this Zappos number?
Below is a sample of recent calls to Zappos, and their purpose. Are any of these similar to the reason you are trying to call?
Trouble locating shoes: "I would like to get a I don't know, a shoes, but it seemed like I was having trouble to, locate in the account."
- From a call lasting 3m 45s , Mar 9, 2024 9:39 PM
Technical issue with Zap signal: "My zap signal suddenly disappeared, and I saw only blue lines on the screen, and I lost all the channels."
- From a call lasting 6m 48s , Mar 6, 2024 6:05 PM
Confusion with contact info: "Trying to clarify email address and name for contact information."
- From a call lasting 4m 35s , Jan 22, 2024 3:08 PM
Looking for promo code: "I'm an Amazon employee trying to get my promo code for my shoes."
- From a call lasting 15m 15s , Jan 18, 2024 8:17 PM
Ordering shoes for daughter: "I need to order some shoes for, my daughter Amador."
- From a call lasting 6m 5s , Jan 6, 2024 8:42 PM
Ordering work shoes: "I'd like to order my work shoes for the month."
- From a call lasting 9m 14s , Jan 4, 2024 5:16 PM
More Ways to Contact Zappos Customer Service
There are of course other ways to contact Zappos customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Zappos provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Zappos will reply our your email.
As a last, sometimes only, resort- Zappos customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Zappos's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Zappos agent. This phone number is Zappos's best phone number because 1,110 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-927-7671 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Zappos first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or email. In total, Zappos has 1 phone number. It's not always clear what is the best way to talk to Zappos representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Zappos. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Zappos. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.