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Zipcar Customer FAQ

Top Answers & How-to Guides

What is Zipcar's Phone Number?

The question we are asked most often is about how to talk to Zipcar customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Close My Zipcar Account?

If you don't use a subscription service anymore, then there's reason for a membership cleanse. Learn how to close your ZipCar...

How Do I Get a New Zip Card from Zipcar?

Customers can get a new Zip card from Zipcar by contacting the company and making the request. However, you should ensure that...
Ask any question you have about Zipcar customer service, get an answer now.
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Recent Zipcar Customer Questions

An unexpected error has occurred. Please try again; if the issue persists, please contact support.

We apologize for the inconvenience you're experiencing. Unexpected errors can sometimes occur due to various issues. We recommend ensuring your app or web browser is updated to the latest version, clearing your cache and cookies, and then restarting your device. If the issue persists, it might be necessary to uninstall and re-install the Zipcar app if you are using it. Remember to log in with your valid Zipcar credentials. We're confident one of these steps should rectify the problem.
Asked Mar 10, 2024 9:50 PM

Help me with my Zipcar customer service issue

Account Management

How Do I Close My Zipcar Account?

If you don't use a subscription service anymore, then there's reason for a membership cleanse. Learn how to close your ZipCar...
Read more

How Do I Get a New Zip Card from Zipcar?

Customers can get a new Zip card from Zipcar by contacting the company and making the request. However, you should ensure that...
Read more

Can I add an additional driver to my Zipcar account?

It is indeed possible to include an additional driver on a Zipcar account, provided the driver is a registered member and meets...
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What is Zipcar's cancellation policy?

Zipcar offers a flexible cancellation policy, allowing members to cancel reservations without penalties if done up to one hour...
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Reservations and Changes

How Do I Get a Refund Zipcar?

Renting a Zipcar is an alternative to buying or renting a car and has some perc's that go along with it, such as gas and...
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Can I extend my reservation with Zipcar?

Yes, Zipcar reservations can be extended if the vehicle is available. Members may extend through the app or website. It is...
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What happens if I return the Zipcar late?

Returning a Zipcar late incurs extra charges and could affect availability for future reservations. The fee structure depends...
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Vehicle Usage Policies

What types of cars are available with Zipcar?

Zipcar has a varied fleet of vehicles, including sedans, SUVs, trucks, and eco-friendly options like electric and hybrid cars....
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Can I bring my pet in a Zipcar?

Members can typically bring pets in a Zipcar, but they should ensure their pets are well-behaved and secure. Damage caused by...
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Do I need to fill up the gas tank before returning the Zipcar?

Generally, Zipcar expects members to return vehicles with a full gas tank unless otherwise indicated. Fueling is part of the...
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Do I need to clean the Zipcar before returning it?

Members are expected to return Zipcars in a reasonably clean condition, removing personal items and trash, but extensive...
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What happens if the Zipcar breaks down during my reservation?

If a Zipcar breaks down during a reservation, the member should contact Zipcar immediately for help. The support team can...
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We look to the Zipcar issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Zipcar issues reported to GetHuman
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