Zipcar Customer FAQ

If you don't use a subscription service anymore, then there's reason for a membership cleanse. Learn how to close your ZipCar account...

Customers can get a new Zip card from Zipcar by contacting the company and making the request. However, you should ensure that your...

Yes, it is possible to add an additional driver to a Zipcar account. Zipcar allows members to add drivers to their account as long To add an additional driver, the main driver typically needs to log in to their account and navigate to the section designated for managing drivers. From there, they can follow the prompts to add another member by entering their details. It is important to note that any additional drivers must also agree to Zipcar’s terms and conditions. This feature is especially useful for shared trips, as it allows multiple authorized users to drive the same Zipcar. For the most accurate and up-to-date information regarding fees, eligibility, and processes, it is advisable to consult the current web page on Zipcar's official website....

Zipcar's cancellation policy provides flexibility for members who may need to change their plans after making a reservation. Generally, It is important to note that the actual terms and conditions surrounding cancellations may be subject to change and could vary by location or membership type. Therefore, members should pay close attention to the details provided in the reservation confirmation and on the Zipcar website, where additional and the most current information about their policies is available. Zipcar aims to keep the process straightforward and user-friendly, allowing members to adjust their plans as needed. For the most accurate and up-to-date information regarding the cancellation policy, it is advisable to consult the official Zipcar website directly....

Renting a Zipcar is an alternative to buying or renting a car and has some perc's that go along with it, such as gas and insurance...

Yes, it is possible to extend a reservation with Zipcar, but there are some important considerations to keep in mind. First, extensions When extending, members are typically charged for the additional time, and it is advisable to complete the extension as soon as you realize you need more time to ensure the vehicle remains available. It is beneficial to regularly check the current pricing and terms, as they can sometimes vary. If you are looking for specific instructions on how to extend your reservation or seek additional information, the Zipcar website is a great resource for the latest details and guidelines....

Returning a Zipcar late can lead to additional charges that reflect the extra time the vehicle is kept beyond the original reservation It is important for members to always check the details of their reservation in the Zipcar app or on the website to understand what the specific rules and potential fees might be. In cases where a member anticipates returning late, it is advisable to modify the reservation through the app if possible. This can prevent unnecessary late fees and allows for better planning for both the member and other users. Members should also be informed that failure to return the vehicle can lead to further actions, including increased penalties or even membership suspension. For additional information about fees or policies, it may be beneficial to review the current terms on the Zipcar website or app, where comprehensive details can be found....

Zipcar offers a diverse selection of vehicles to meet the varying needs of its members. The fleet typically includes cars in several In addition to standard vehicles, Zipcar often provides options that cater to specific preferences, such as electric vehicles and hybrids, appealing to members who prioritize sustainability. There may also be specialty vehicles, like vans or vehicles with extra features suitable for unique occasions, such as group outings or transporting equipment. Members can easily view the available vehicles through the Zipcar App or website, allowing them to select a car that best fits their trip requirements. Booking is straightforward and members can check vehicle availability, make reservations, and access the cars directly through the app. For those interested in finding a specific type of vehicle, they should check the app or website regularly, as the fleet is updated frequently based on member demand and availability....

Zipcar generally allows members to bring pets in their vehicles, but there are some important considerations to keep in mind. It is...

In general, Zipcar requires that members return the vehicle with a full gas tank unless it is stated otherwise in the reservation details....

When using a Zipcar, members are expected to return the vehicle in a reasonably clean condition. This includes removing personal belongings...

If a Zipcar breaks down during a member's reservation, the member should immediately contact Zipcar for assistance. Zipcar has a dedicated In many cases, Zipcar will arrange for a nearby vehicle to be sent to the member if the breakdown cannot be resolved quickly. Members will not be charged for any downtime caused by the vehicle breakdown, as long as the member follows the proper reporting procedures. Zipcar also encourages members to be aware of their responsibilities, which include adhering to the rental agreement and treating the vehicle with care. Members are advised to familiarize themselves with the terms of their rental agreement, as it includes details on the steps to take in case of emergencies, including breakdowns. For those seeking additional information on policies and procedures, the current Zipcar website may offer useful resources related to breakdowns and other topics of interest....