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eBay Customer FAQ

Top Answers & How-to Guides

How do I Contact eBay Customer Service?

The question we are asked most often is about how to talk to eBay customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Close My eBay Account?

Closing your eBay account is a pretty straightforward process, but there are a few things you should know before you get...

How Do I Change My eBay Address?

We all move or change homes occasionally. Therefore, we need to update our addresses on various platforms, especially retail...
Ask any question you have about eBay customer service, get an answer now.

Recent eBay Customer Questions

Does eBay offer interest free payments?

Yes, eBay does offer interest-free payment options through various buy now, pay later services, which allow you to split your purchase into flexible payments without incurring interest charges. Availability may vary based on the item and seller. Check the payment options at checkout for specific details.
Asked Jul 8, 2025 9:33 PM

Hallo, bitte sagen Sie mir, was ich tun soll. Ich habe am 13. März bei eBay ein Parfüm von Molecule bestellt und es noch immer nicht erhalten. Was soll ich tun? Ich habe versucht, den Verkäufer zu kontaktieren, kann ihn aber nicht erreichen.

Wir empfehlen, den Status Ihrer Bestellung in Ihrem eBay-Konto zu überprüfen. Gehen Sie zu "Meine eBay", dann zu "Bestellungen" und suchen Sie nach Ihrer Bestellung vom 13. März. Überprüfen Sie die Versandinformationen und die geschätzte Lieferzeit. Falls der Artikel nicht angekommen ist, können Sie einen Fall für einen Artikel, den Sie nicht erhalten haben, öffnen. Dabei gibt es die Option, den Verkäufer zu kontaktieren. Wenn Sie weiterhin Probleme haben, gibt es einen Link zu den aktuellsten Kontaktinformationen auf dieser Seite.
Asked Apr 12, 2025 6:12 PM

How do I find out when my eBay gift card was used last?

To find out when your eBay gift card was last used, you can check your account’s Purchase History or eBay’s gift card transaction history in your account settings. This information will show you details about your gift card usage, including the date and amount spent.
Asked Apr 7, 2025 8:36 AM

How do I cancel my recent order

To cancel your recent order on eBay, go to the "My eBay" section and click on "Purchase History." Locate the order you want to cancel, and if the option is available, select "Cancel Order." Follow the prompts to complete the cancellation. Keep in mind that if the seller has already shipped the item, you may not be able to cancel and will need to return the item instead.
Asked Feb 28, 2025 7:49 PM

I received payment for an item I sold on February 10, but I have not received payment for an item I sold February 5. Please help.

It’s possible that the payment for the item sold on February 5 is still processing or may be held for some reason. Check the payment status in your selling account to see if there are any notifications regarding the delay. Ensure that all conditions for the payment are met, including any holds that might apply to your account. If you see no issues and the payment is still not received, consider looking into the latest information regarding your payment processing timeframes and policies.
Asked Feb 21, 2025 8:50 PM

Help me with my eBay customer service issue

Gift Card Issues

How Do I Use My eBay Gift Card for My Purchase?

If you have an eBay gift card, you need to know how to use it to make a purchase. The procedure is very simple. On the payment...

What Do I Do If My eBay Gift Card Balance Won't Load?

If you tried to use eBay's gift card balance check tool and it either couldn't locate your gift card, showed a low balance, or...

How Do I Send Someone a eBay Gift Card?

eBay is a major online shopping site, and a gift card can help someone finally get that item they have been searching for. eBay...

How Do I Check the Balance on My eBay Gift Card?

If you have an eBay gift card, you want to know how much is on it to plan your next purchase from the online shopping site. You...

How Do I Request a Refund to a Gift Card from eBay?

Log in to your eBay account and go to Gift Cards in My eBay to request a refund to a gift card. Click the link for the gift...

How Do I Buy a Gift Card from eBay?

Shoppers can purchase eBay gift cards from any one of dozens of stores that carry the cards. Visit eBay's Gift Card page and...

Store Management

How Do I Add Categories to My eBay Store?

Reaching customers and selling items is the goal of having an eBay store. Setting categories for store items listed is the...

Dispute and Reporting

How Do I Report an eBay Scam?

If you believe you have been a victim of fraud on eBay, you should report it to eBay. If the problem was related to an item you...

How Do I Report a Seller on eBay?

eBay is a popular online marketplace where users can bid on items or sell products. The platform offers tools for sellers to...

What Do I Do If There's a Fraudulent Charge on My eBay Account?

Unauthorized transactions on eBay can occur if someone else uses your account. If you suspect this, report it to eBay...

How do I dispute an eBay purchase?

To resolve an issue with an eBay purchase, contact the seller; if they don't respond, contact eBay. You can return faulty items...

Account Management

How Do I Close My eBay Account?

Closing your eBay account is a pretty straightforward process, but there are a few things you should know before you get...

How Do I Change My eBay Address?

We all move or change homes occasionally. Therefore, we need to update our addresses on various platforms, especially retail...

How Do I Cancel an eBay Return?

eBay is a fantastic market place that allows you to buy and sell many products. If you've previously asked for a returns...

What Do I Do If I Have Not Received My Order from eBay?

Most purchases you make on eBay will be covered by the companies money back guarantee. The guarantee means that if you don't...

How Do I Cancel My eBay Order?

You can cancel your order on eBay by logging in and selecting cancel order under your purchase history. Try to cancel your...

Can You Open Another eBay Account After Suspension?

eBay suspensions can occur for a variety of reasons. Users struggling with holds, restrictions, or suspensions need to identify...

Can I Open Another eBay Account After My First Account Was Suspended?

eBay suspensions can occur for a variety of reasons. Users struggling with holds, restrictions, or suspensions need to identify...

How Do I Recover My eBay Account?

Many eBay sellers want to start using their accounts again after they haven't been active for months or years. It makes sense...

Are You Allowed to Have Two eBay Accounts?

With many people relying on eBay for their online shopping needs, the need for multiple accounts becomes inevitable as sellers...

How Do I Reset My eBay Password?

Your eBay password should be changed regularly for security purposes whether you are a buyer or a seller. However, if you...

What Do I Do If My eBay Account Is Suspended?

Having an eBay seller can be a great way to earn some extra income, however you may find your account restricted for any number...

What happens if your eBay account is suspended?

Suspensions can happen, even within eBay. Don't fret, you came to the right place. Follow this easy guide to help appeal your...

Order Issues

How do I return an item for a refund on eBay?

Just because eBay is an online auction site, doesn't mean you can't return an item that you purchased. But you need to know how...

Payments and Returns

What payment methods are accepted on eBay?

eBay provides multiple payment options, prominently featuring PayPal, major credit cards, and Apple Pay. Alternative methods...

What is eBay's return policy?

eBay's return policy is set by individual sellers, but many adhere to common guidelines, allowing returns typically within 30...
We look to the eBay issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
eBay issues reported to GetHuman

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