© GetHuman Inc.

iHerb.com Customer FAQ

Top Answers & How-to Guides

What is iHerb.com's Phone Number?

The question we are asked most often is about how to talk to iHerb.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about iHerb.com customer service, get an answer now.

Recent iHerb.com Customer Questions

my package was damaged and when can i get new order please ?

For issues regarding damaged packages, please refer to the return and replacement policies provided by iHerb.com. The specifics on how to proceed with your order and when you can expect a replacement will be detailed there.
Asked Feb 21, 2025 5:22 PM

I did not receive what I ordered, although I got an email saying that it was delivered.

If you received an email stating your order was delivered but did not receive it, please check around your delivery area for any packages left in unusual places. Sometimes deliveries can be made to a neighbor or left at an alternate location. We recommend reviewing the tracking information for further details. If you still cannot locate your order, there is a link to the most up-to-date contact information right here on this page to assist you further.
Asked Dec 15, 2024 11:56 PM

How do I speak to customer service by phone

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jul 9, 2024 6:10 PM

what is the email address for customer service

As your assistant, I'm not able to provide specific contact information such as email addresses. However, you can easily find the most current contact information for iHerb's customer service on this FAQ page that you're currently viewing. There's a link here with all the details you need to get in touch with their team.
Asked May 11, 2024 4:27 PM

what is the customer support phone number?

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked May 8, 2024 7:51 PM

Help me with my iHerb.com customer service issue

Customer Service

How do I contact iHerb's customer service?

iHerb customer service can be tricky to pin down. We took the time to figure out the best ways possible and laid them out in...

Can I track my order?

Yes, tracking an order from iHerb is possible. After your order ships, you will get an email with tracking details. You can...

Can I cancel or change my order?

Once an order is made on iHerb.com, changes or cancellations depend on how quickly action is taken. If the order has not been...

Return and Refund

What is iHerb's return policy?

iHerb offers a customer-friendly return policy allowing returns within thirty days of delivery for unopened and unused items....

What is the process for returning a product?

Returning a product to iHerb.com typically requires reviewing the return policy for eligibility and time limits. Customers can...

Shipping Information

How long does shipping typically take?

Shipping times for iHerb.com orders vary based on shipping method, destination, and customs. Standard U.S. shipping takes three...

Do you offer international shipping?

iHerb.com provides international shipping to many countries, allowing customers to check shipping options and costs during...

Payment and Discounts

What payment methods does iHerb accept?

iHerb offers a range of payment methods, including major credit and debit cards like Visa and Mastercard, along with PayPal....

Are there any discounts or promotions available?

iHerb.com regularly features various discounts and promotions, including percentage-off deals and special offers during...

What is iHerb's price matching policy?

iHerb does not have a publicly available price matching policy. They provide competitive pricing for various products without...

Loyalty and Rewards

What is iHerb's loyalty program?

iHerb's loyalty program rewards customers by allowing them to accumulate points through purchases, writing reviews, and...

What kind of loyalty rewards can I earn with my purchases?

iHerb.com has a loyalty rewards program where customers can earn a percentage back on purchases for future use. They may also...

Product Authenticity

Are all products on iHerb authentic and genuine?

iHerb.com strives to provide authentic products by collaborating with reputable brands and employing strict quality control....

What steps are taken to ensure product quality?

To ensure product quality, iHerb.com sources from reputable manufacturers, conducts rigorous testing, and utilizes third-party...

Product Variety

Can I find vegan supplements on iHerb?

iHerb provides a broad range of vegan supplements, including vitamins, minerals, protein powders, and omega-3 derived from...

Do you sell organic or non-GMO products on iHerb?

iHerb has a substantial selection of organic and non-GMO products across multiple categories such as supplements and food...

How can I find all-natural products on iHerb?

To find all-natural products on iHerb, users can search for terms like "all-natural" or "organic" in the search bar, browse...

Reviews and Subscriptions

How do I leave a review for a product I purchased?

To leave a product review on iHerb.com, log in to your account, go to "Order History," find the product, and select the option...

Are there any subscription services available for regular orders?

iHerb provides a subscription service that allows customers to set up automatic deliveries for their preferred products at...
We look to the iHerb.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
iHerb.com issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!