How do I talk to a human at this A.O. Smith number?
A:Dial extension 4656, or dial 0 for an operator
Q:
Does this phone number work 24/7?
A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Friday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to A.O. Smith Customer Service?
A:The average hold time is 4 minutes.The longest hold times are on Thursday, and the shortest are on Monday.
This is the #1 most popular A.O. Smith phone number out of 3. Click above to go back to the main customer service number and other contact information, including A.O. Smith email addresses, twitter handles, and live chat options.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this A.O. Smith phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Dial extension 4656, or dial 0 for an operator
Below are some clips we've found from A.O. Smith's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling water heater technical support.
Please speak the serial number of the unit that you are calling about."
Excerpt from a call with A.O. Smith
Wednesday, February 28, 2024 10:50 PM
The first phone menu
"Thank you for calling water heater technical support.
Please speak the serial number of the unit that you are calling about.
Please say each number and letter separately.
I'm sorry. I didn't hear that.
Let's try this one more time.
If it doesn't work, I'll get you to an agent. Please say each number and letters separately.
If you are calling about a residential product, press five.
For a commercial product, press six."
Excerpt from a call with A.O. Smith
Wednesday, April 3, 2024 2:37 PM
What are the hours and when should I call?
A.O. Smith operates the call center for this 800-527-1953 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 547 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this A.O. Smith phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like A.O. Smith staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call A.O. Smith is Sunday.The most busy day to call A.O. Smith is Friday. Again, this is based on a sample of 547 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call A.O. Smith is Thursday.
Why call this A.O. Smith number?
Below is a sample of recent calls to A.O. Smith, and their purpose. Are any of these similar to the reason you are trying to call?
Warranty check inquiry: You wanna check that serial number I gave you for a warranty?
Taken from a call on Thursday, April 3, 2025 9:41 PM
Replacement part issue: The blower motor or the fan is running nonstop.
Taken from a call on Friday, October 18, 2024 8:34 PM
Email issue resolution: How do you know how to check spam?
Taken from a call on Wednesday, August 28, 2024 9:14 PM
Seeking contact number: Okay, what's the number?
Taken from a call on Wednesday, February 21, 2024 2:56 AM
Product information request: I want to store my water purified air sweep.
Taken from a call on Wednesday, January 3, 2024 1:44 PM