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Air India Customer FAQ

Top Answers & How-to Guides

What is Air India's Phone Number?

The question we are asked most often is about how to talk to Air India customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Air India customer service, get an answer now.

Recent Air India Customer Questions

JE VEUX CHANGER DE SIEGE SUR MON VOL

Pour changer de siège sur votre vol avec Air India, vous devez accéder à la gestion de vos réservations sur le site ou l'application d'Air India. Suivez les instructions pour modifier votre choix de siège. Veuillez noter que des frais peuvent s'appliquer selon votre type de billet.
Asked Apr 15, 2025 8:57 AM

i fly to delhi then change for bangalore is my luggage following or do I need to retrieve it

If you are flying on a single ticket with Air India from Delhi to Bangalore, your luggage will typically be checked through to your final destination, and you do not need to retrieve it in Delhi. However, if you are on separate tickets, you may need to collect your luggage and check it in again for the Bangalore flight. It's always best to confirm with the airline at check-in.
Asked Jan 16, 2025 12:35 PM

Can an OCI pay for Lhr to del flight in INR using ICICI debit card

Yes, an OCI (Overseas Citizen of India) can pay for a flight from London Heathrow (LHR) to Delhi (DEL) on the Air India website using an ICICI debit card. The flight fare will be in British Pound Sterling if booked from London, but it will be converted to INR at the time of payment. Please be sure that your ICICI debit card is enabled for international transactions.
Asked Mar 29, 2024 3:40 PM

I did not get confirmation for the flight I booked today.

We're sorry to hear about your issue. For flight confirmations, it may take a few hours for the airlines to process your booking and send you an email confirmation. Please ensure to check your spam or junk email folders too. If you still have not received the confirmation even after 24 hours, it's best to reach out directly to Air India's booking department or customer service. They should be able to rectify this issue for you. Please keep the card payment details or the reference number you'd have got while booking, handy. This will help them track your booking faster.
Asked Mar 4, 2024 11:53 PM

Help me with my Air India customer service issue

Booking Management

How Do I Change a Booking on Air India?

Air India offers a simple and customer-friendly method to change flight bookings. Passengers can change their bookings online...

Can I cancel my flight and get a refund?

Passengers can cancel their Air India flights depending on their ticket's fare type and terms. Some tickets are non-refundable,...

What are the accepted forms of payment for Air India bookings?

Air India provides various payment options for bookings, including major credit and debit cards, online banking, and digital...

Can I upgrade my ticket to a higher class on Air India?

Yes, ticket upgrades to a higher class on Air India are possible, depending on availability and certain conditions. Passengers...

Baggage Policies

What is the baggage allowance for Air India?

Air India's baggage policies differ based on the route, class of travel, and ticket type. International economy class...

Are there any restrictions on carrying liquids onboard Air India flights?

Air India follows standard rules regarding liquids on flights, permitting up to 100 milliliters per container in a one-liter...

Check-In Services

What are the check-in options for Air India flights?

Air India provides multiple check-in options, including online check-in available 48 hours before departure and at the airport...

Do I need to provide identification for my child traveling alone on Air India?

Air India requires identification for children traveling alone, typically a government-issued photo ID along with potentially a...

In-Flight Services

Is in-flight Wi-Fi available on Air India flights?

Air India is working on enhancing in-flight services, including the potential for Wi-Fi on select flights. Currently, it is not...

Can I pre-select my seat on Air India flights?

Air India allows passengers to pre-select seats, enhancing their travel experience. This can be done during booking or...

Are there any special services for passengers with disabilities on Air India?

Air India is dedicated to enhancing travel experiences for passengers with disabilities through various services, like priority...

What is the mileage program offered by Air India?

Air India's Flying Returns program rewards frequent flyers with miles earned from flights on Air India and partner airlines,...
We look to the Air India issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Air India issues reported to GetHuman
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