AirAsia Customer FAQ

If you can't find an option to reschedule your flight, it may be due to the specific fare conditions of your ticket or system limitations. Ensure you’re logged into your account and that you’re looking at the correct flight details. Rescheduling may not be available for all flight types. Please check for any relevant notices or updates about your flight on the website.

Your booking number, also known as a PNR (Passenger Name Record), is typically provided in your booking confirmation email or SMS after you complete a reservation. You can also find it by logging into your AirAsia account on the website or mobile app. Look for your flight details in the "My Bookings" section. If you are unable to locate it, please refer to your confirmation documents.

If your son has a connecting flight in India, he may need a transit visa depending on the duration of his layover and whether he will leave the airport. Transit visa requirements can vary based on nationality and specific circumstances. It’s essential for travelers to check the latest regulations for transit visas as these can change. We recommend verifying the visa policy through official resources or directly referencing the appropriate embassy or consulate for the most accurate and up-to-date information.

To change the name on a ticket with AirAsia, you typically need to request this change online through the AirAsia website or app. There may be specific requirements or fees associated with the name change, depending on the fare conditions of your ticket. Please ensure the name change is made well before your departure date for a smoother process. Always check the specific guidelines for your ticket type.

Si votre vol a été annulé, vous pouvez généralement vous réorganiser en parallèle ou recevoir un remboursement. Veuillez vérifier les options proposées dans l'e-mail d'annulation ou sur votre compte sur le site d'AirAsia. Vous aurez souvent la possibilité de réserver un autre vol sur la même itinéraire ou d'opter pour un remboursement selon la politique de la compagnie. Pour des instructions détaillées, assurez-vous de consulter le lien vers les informations de contact présent sur cette page pour toute assistance supplémentaire.