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AirAsia Customer FAQ

Top Answers & How-to Guides

How do I Contact AirAsia Customer Service?

The question we are asked most often is about how to talk to AirAsia customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent AirAsia Customer Questions

i want to reschedule my flight but there is no option for the flight.

If you can't find an option to reschedule your flight, it may be due to the specific fare conditions of your ticket or system limitations. Ensure you’re logged into your account and that you’re looking at the correct flight details. Rescheduling may not be available for all flight types. Please check for any relevant notices or updates about your flight on the website.
Asked Jul 21, 2025 5:56 AM

how do i get my booking number?

Your booking number, also known as a PNR (Passenger Name Record), is typically provided in your booking confirmation email or SMS after you complete a reservation. You can also find it by logging into your AirAsia account on the website or mobile app. Look for your flight details in the "My Bookings" section. If you are unable to locate it, please refer to your confirmation documents.
Asked Jul 10, 2025 4:57 PM

My son is stuck in Bangkok airport as air Asia will not let him on his flight home to the uk. He has a connecting flight via India but air Asia said he needs a visa for India?

If your son has a connecting flight in India, he may need a transit visa depending on the duration of his layover and whether he will leave the airport. Transit visa requirements can vary based on nationality and specific circumstances. It’s essential for travelers to check the latest regulations for transit visas as these can change. We recommend verifying the visa policy through official resources or directly referencing the appropriate embassy or consulate for the most accurate and up-to-date information.
Asked Apr 28, 2025 1:31 PM

I would like to change the name on a ticket

To change the name on a ticket with AirAsia, you typically need to request this change online through the AirAsia website or app. There may be specific requirements or fees associated with the name change, depending on the fare conditions of your ticket. Please ensure the name change is made well before your departure date for a smoother process. Always check the specific guidelines for your ticket type.
Asked Jan 31, 2025 5:22 PM

Air Asia a annulé mon vol, comment faire pour obtenir un autre vol par air Asia

Si votre vol a été annulé, vous pouvez généralement vous réorganiser en parallèle ou recevoir un remboursement. Veuillez vérifier les options proposées dans l'e-mail d'annulation ou sur votre compte sur le site d'AirAsia. Vous aurez souvent la possibilité de réserver un autre vol sur la même itinéraire ou d'opter pour un remboursement selon la politique de la compagnie. Pour des instructions détaillées, assurez-vous de consulter le lien vers les informations de contact présent sur cette page pour toute assistance supplémentaire.
Asked Jan 17, 2025 10:20 PM

Help me with my AirAsia customer service issue

Booking Management

How do I change my booking with AirAsia?

If you are traveling with AirAsia and need to change your flight, there are several things that you should know about ahead of...

How Do I Cancel a Reservation with AirAsia?

AirAsia is the largest Malaysian airline offering low-cost flights to over 120 destinations. To cancel a flight, visit the...

How Do I Find My Itinerary with AirAsia?

There are a few different ways you can find your AirAsia itinerary online, depending on how it was originally booked. If you're...

What is the AirAsia BIG loyalty program and how does it work?

The AirAsia BIG loyalty program rewards frequent travelers with benefits and incentives. Members earn BIG Points for flights...

Can I make changes to my booking after check-in?

After check-in for an AirAsia flight, options for altering your booking are quite limited. Generally, you may not change travel...

Baggage Policies

What is AirAsia's baggage policy?

AirAsia's baggage policy varies depending on the fare type. Usually, the Standard Fare does not include free checked baggage,...

What are the baggage allowances for different routes?

AirAsia's baggage policies differ by route and fare type. Generally, domestic flights allow 20 kilograms for checked luggage,...

Payment and Purchases

What are the payment options available on AirAsia?

AirAsia provides a range of payment options including credit and debit cards from major providers such as Visa and American...

Can I purchase inflight meals in advance?

AirAsia allows travelers to pre-purchase inflight meals during booking or by logging into their account afterward. This option...

Airport Services

Can I request for a seat assignment?

AirAsia allows passengers to request seat assignments during booking or via their website and app before the flight. They can...

What are the options for airport transfers with AirAsia?

AirAsia provides various airport transfer options to enhance traveler convenience, including shuttle services that align with...

Is there a fee for changing my flight details?

AirAsia usually imposes fees for altering flight details, with the amount dependent on factors such as route, fare type, and...

Flight Information

How do I check in for my AirAsia flight?

Customers can check in for their AirAsia flights online through the website or mobile app, starting a few weeks prior and...

What should I do if my flight is delayed?

In the event of a flight delay with AirAsia, it is important to stay calm and informed. Check airport displays for the latest...
We look to the AirAsia issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
AirAsia issues reported to GetHuman

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