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Alaska Airlines Central Baggage

Phone Number & Getting a Rep

Alaska Airlines Central Baggage number

877-815-8253
Toll-free·Calls Central Baggage· See main phone number & contact info
Q:

How do I talk to a human at this Alaska Airlines number?

A:Direct to human
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Sun 6am-10pm PST. The least busy day is Tuesday, and the most busy day is Wednesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Alaska Airlines Central Baggage?

A:The average hold time is 2 minutes. The longest hold times are on Wednesday, and the shortest are on Thursday.

All Alaska Airlines customer service contact information

This is the #2 most popular Alaska Airlines phone number out of 2. Click above to go back to the main customer service number and other contact information, including Alaska Airlines email addresses, twitter handles, and live chat options.

More Alaska Airlines Customer Phone Numbers

Customer Service

800-252-7522
Main phone number · Toll-free · 24 hours, 7 days · When asked "What can I help you with today?" say "Representative," then wait on the line for a representative. · In a word or two, how can I help you? (Respond to the question.)

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Alaska Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:  Direct to human

What are the hours and when should I call?

Alaska Airlines operates the call center for this 877-815-8253 phone number Mon-Sun 6am-10pm PST.  The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 1,417 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Alaska Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Alaska Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Alaska Airlines is Tuesday. The most busy day to call Alaska Airlines is Wednesday.  Again, this is based on a sample of 1,417 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday. 

The best time to call

In summation, the best day to call Alaska Airlines is Tuesday.  This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Alaska Airlines staffs the call center well on Tuesday.

Calling this Alaska Airlines Customer Number

2020-06-22T00:00:00.000Z

Alaska Air is a major commercial airline that is based in the United States. As the fifth largest airline in the US, it isn't surprising that it gets a lot of customer service calls every day.

Why Do People Call Alaska Air Customer Support?

People call Alaska Air customer support for a range of reasons, including:

  • Booking, changing and canceling flights
  • Checking on flight status
  • Requesting help with billing and payment issues
  • Inquiries about Mileage Plan, Alaska Airlines' frequent flyer program
  • Questions about lost and delayed baggage
  • Assistance with transporting pets and unaccompanied children
  • Air Alaska website technical support
  • Reporting lost items

Best Practices for Calling Alaska Air Customer Service

There are several things that you can do to help ensure that your call to Alaska Air customer service is handled quickly and professionally:

  • Before calling, ensure that you are dialing the correct number. Like many airlines, Alaska Air has several different departments, each with its own customer service number. You can find these numbers, along with calling hours, on Alaska Air's website. The reservation line is open 24/7.
  • Have whatever documentation you need in front of you. This may include reservation or cancelation numbers, your Mileage Plan ID number, baggage claim stubs, billing or credit card statements and any previous correspondence between you and Air Alaska regarding your current issue.
  • If you are calling for technical support in using the Air Alaska website, be in front of your computer so that you and the customer service representative can troubleshoot together.
  • Have pen and paper handy so you can take notes during the call.

How do Consumers Feel About Calling Alaska Air Customer Service?

Alaska Air has topped JD Power and Associates' traditional airline customer satisfaction list for over a decade. Alaska Air is committed to providing quality customer service, and those who call Alaska Air are generally satisfied with the assistance they receive.

What Kind of Issues can Alaska Air Customer Service Representative Resolve?

Alaska Air customer service representatives can resolve many common issues, including providing assistance with ticketing, helping to make arrangements for unaccompanied minors or pets, providing direction on disability services for passengers, researching billing issues, and helping callers locate lost or delayed baggage.

What Can't Be Resolved With a Call to Alaska Air Customer Service?

Alaska Air customer service representatives have no control over security protocol at airports. Individuals who are concerned about these issues should direct inquiries to the airport rather than Alaska air. In addition, Alaska Air customer service representatives cannot take reports for lost items if the item was lost at the airport and not on an Alaska Air aircraft.

What Should You Do If You Have an Unsuccessful Call with Alaska Air?

If you have an unsuccessful call with Alaska air, there are several things that you can do to get a resolution. Here are some suggestions:

First, review any notes that you took during your original call. If you decided not to take notes during the call, it's still a good idea to write down or type out what you remember from the conversation. These details can be helpful as you evaluate your case.

Next, call Alaska Air back. Customer service agents differ in levels of training and experience. The next person you speak to may be able to better understand your issue and provide a resolution.

If you are unsuccessful on your second call, try getting in touch through other means. The reservations department does have a live chat option as well as text-based support. In addition, you may be able to connect with a social media specialist via Alaska Air's social media accounts. These messaging options offer the advantage of providing a transcript of the communications between you and Alaska Air, which can be helpful if you need to escalate your case.

One final option: If you booked your ticket with a travel agent or third-party booking service, try contacting the agent or the customer service department of the booking service. They may be able to advocate for you.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
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