Allegiant Air is a budget airline that is based in the United States. Despite its emphasis on low-cost airfares, Allegiant Air is in the top-ten American commercial airlines and gets a large number of requests for customer service every day.
Why Do People Call Allegiant Air Customer Support?
People call Allegiant Air Customer Support for a range of reasons, including:
Best Practices for Calling Allegiant Air Customer Service
There are several things that you can do to make your call to Allegiant Air customer service go more smoothly:
Before calling, make sure that you have relevant documentation handy. This includes flight numbers, your passport (for international travel), the credit or debit card you used to pay your fare, billing statements, your MyAllegiant Rewards number, baggage claim checks or any correspondence regarding your issue.
Have some way of taking notes during your conversation. This can come in handy if you have to take down a confirmation or cancelation number, or if you eventually need to escalate your concern.
If you are calling for website technical support, make sure you are in front of your computer so that you and the Allegiant Air customer service agent can troubleshoot together.
How do Consumers Feel About Calling Allegiant Air Customer Service?
Allegiant Air is a budget airline with strict policies about rescheduling fares and extending refunds. As a result, Allegiant Air customer service representatives frequently have to deliver bad news to callers, as a change in a schedule or circumstances often means that the customer is out some money.
As a result, many people report dissatisfaction with Allegiant Air customer service, though it is not always clear whether the problem is with the service itself or the limited amount of assistance that an Allegiant Air representative can provide if the request concerns a changed or canceled airfare.
What Kind of Issues can Allegiant Air Customer Service Representative Resolve?
Allegiant Air customer service representatives can resolve most issues that concern passengers, including booking flights, changing and canceling flights, advising on flight schedules, assisting with lost and delayed luggage and helping with special situations, such as flying pets or children who are alone.
What Can't Be Resolved With a Call to Allegiant Air Customer Service?
Allegiant Air customer service cannot provide assistance with issues outside the airline's control, such as passport issues or airport facilities, including items lost within an airport and security delays.
What Should You Do If You Have an Unsuccessful Call with Allegiant Air?
If you get off the phone with Allegiant Air customer support and feel as though your issue was not resolved or that your questions weren't answered properly, don't give up. You may still have options.
First, review the notes that you took during your call. Try to identify areas of miscommunication. This can be useful when you call back.
Next, call Allegiant Air again. The next agent that you speak to may be better able to understand your concern and get it resolved.
If you are unable to resolve things after two calls to Allegiant Air, try a different method of contact. These methods include live chat, email and social media. Working with Allegiant Air using these mediums has the advantage of providing you with a written transcript of your conversation, which can be helpful if you have to file a dispute with your credit card company or take other action involving a third party.